... Enterprise architecture tools are platforms that offer support for strategic planning, analysis, design, innovation and continuous improvement. Enterprise architecture and technology innovation leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overvi ...
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... Continuing market uncertainty caused by the pandemic has resulted in an accelerated and permanent shift to virtual selling. Application leaders supporting digital commerce and CRM sales must embrace digital sales rooms to support a better buyer-centric experience. Overview Strategic Planning Assumptio ...
... Sales teams struggle to engage buyers digitally and to execute against sales goals. Application leaders supporting sales and revenue technology should use digital sales rooms to engage and improve buyers’ collaboration, track buyers’ engagement and enhance the digital buying experience. Overview Strat ...
... Field service management application priorities vary significantly by use case, so we compare vendors using nine capability areas weighted differently for each of three use cases. Application leaders can use this research and its companion Magic Quadrant as part of a broader evaluation process. What ...
... Access Insights Already a Gartner client? Application leaders who believe they can manage an agile transformation by themselves are sorely mistaken. They need to combine the experience of outside coaches with the cultural sensitivity and organizational knowledge of internal coaches to prevent agile tr ...
... To improve selling skills and optimize how revenue teams engage with buyers and customers, identify best-fit offerings in the revenue enablement platforms market. This Toolkit will help application leaders develop a request for proposal that accounts for functionality relevant to their requirements. ...
... Customer service organizations face 10 dilemmas as they rethink their operations to show resilience to current and new digital business models. Application leaders for customer service must develop a three-year roadmap to deliver high-impact business outcomes and superior experiences. Gartner Insight ...
... The transition to digital government is progressing at varying paces, with distinct drivers and levels of urgency. CIOs can learn about common traits that accelerate digital government, based on a recent Gartner survey of governments that have achieved varying levels of success at scaling digital. Ov ...
... EA heads can ensure a long term pipeline of architects in today’s environment through a variety of new approaches, such as the way Tesoro did with its Early Career Architect Program. Advanced EAs also increase recruiting and retention by creating opportunities for architects to do new and exciting t ...