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Research Nov 2013
... Organizations with mature EA groups have a greater focus on strategic initiatives and higher compliance with standards than groups with lower maturity. Gartner Insights Abstract ...

Analyst(s):   Enterprise Architecture Research Team
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Research Oct 2021
... Payment is a critical part of a customer’s digital commerce experience. Application leaders responsible for digital commerce payments should use this Market Guide to understand this complex and rapidly evolving market, as well as the related vendor landscape. Overview Market Definition Market Descripti ...

Analyst(s):   Dayna Ford   |   Akif Khan
Premium Research Nov 2019
... Enterprise architecture and technology innovation leaders have an unprecedented opportunity to shape digital business strategy today. Progressive leaders do so by surfacing and addressing the growing interconnectedness of business and technology opportunities across the broader business ecosystems. R ...

Analyst(s):   Enterprise Architecture Research Team
Research Jul 2020
... Communities are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. CIOs leading smart city initiatives must prioritize actions that can lead to future positive outcomes, despite the uncertainty. We offer considerations through the use of scenario planning. Overview Analysis Gartne ...

Analyst(s):   Bill Finnerty
Research Oct 2021
... Superior digital customer service experiences have yet to materialize because of some customers’ continued preference for the traditional telephone channel. Application leaders should de-emphasize this channel to accelerate digital customer engagement. Overview Introduction Analysis Gartner Recommended ...

Analyst(s):   Steve Blood
Research Oct 2020
... Liverpool runs an enterprise architecture consulting service to improve and better prioritize business proposals. This case study shows how EA and technology innovation leaders can package lightweight business architecture guidance in financial terms that business partners understand. Overview Solutio ...

Analyst(s):   Enterprise Architecture Research Team
Research Sep 2019
... Gartner data shows that EA and technology innovation leaders can best support digital transformation ambitions by adopting a proactive posture toward disruption and periodically revisiting EA’s mandate, activities and skill set to enable business outcomes. Overview Conclusion About This Research Endnote ...

Analyst(s):   Enterprise Architecture Research Team
Research Apr 2013
... Implement a problem-solving process that outlines critical thinking steps necessary to developing superior analysis and solutions to business partner requests. Gartner Insights Abstract ...

Analyst(s):   Enterprise Architecture Research Team
Research Jul 2020
... Stresses on public safety and law enforcement organizations brought on by COVID-19, coupled with resulting uncertain futures, necessitate that CIOs supporting these organizations establish an adaptive planning structure to minimize risk. We offer considerations through the use of scenario planning. O ...

Analyst(s):   Bill Finnerty   |   Michael Brown
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