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Research Sep 2019
... Cloud services are becoming increasingly sophisticated. The cloud managed service landscape is becoming increasingly competitive. Cloud-native capabilities, application services, multicloud, hybrid cloud and participation in diverse ecosystems will be important differentiators for product managers. O ...

Analyst(s):   Sid Nag
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Research Oct 2021
... All entities continue to accelerate their transition to digital business. This Leadership Vision covers the technology-related trends, challenges and actions affecting CIOs. Use this presentation to communicate to the wider organization and enable growth through digital technology innovation. Gartner ...

Analyst(s):   Janelle Hill
Research Oct 2021
... Companies under competitive pressure to digitally transform struggle to sequence new capabilities with confidence. Application leaders should start with a finance-first ERP deployment strategy to quickly deliver improved business insights, then selectively modernize their portfolios over time. Gartne ...

Analyst(s):   Twiggy Lo   |   Dixie John
Research Mar 2017
... Globally, healthcare delivery organizations see varied results in realizing the full value from EHR investments. For successful EHR implementation and optimization, CIOs must use a robust method for assigning and measuring benefits across the life cycle and a bimodal change management approach. Key C ...

Analyst(s):   Mike Jones
Research Nov 2021
... Access Insights Already a Gartner client? Survey results show increasing use of artificial intelligence and machine learning models in applications, but developers are just beginning to acquire ML skills. Software engineering leaders should plan for increasing use of AI and ML models, and encourage th ...

Analyst(s):   Van Baker   |   Benoit Lheureux
Research Sep 2017
... An optimized virtual employee assistant for customer service agents would require the blending of multiple siloed technologies beyond the remit of a traditional VA. When aligned, however, this "digital buddy" will help application leaders maintain engagement in increasingly complex CEC environments. ...

Analyst(s):   Jim Davies
Research Oct 2020
... Access Insights Already a Gartner client? The Innovation Case Study series highlights best practices and go-to techniques of innovation heavyweights. CIOs can use this case study to explore the innovation approaches of NTT DATA, including managing customer needs, developing talent and fostering a cult ...

Analyst(s):   Tsuneo Fujiwara
Research Dec 2020
... Enterprise architecture and technology innovation leaders can obtain greater benefits from public cloud service providers whose capabilities cover the spectrum from infrastructure as a service through platform as a service. Gartner Insights Abstract ...

Analyst(s):   David Smith
Research Oct 2021
... Access Insights Already a Gartner client? Application leaders and software engineers want examples of what a composed application looks like in order to understand application composition. This research will describe and illustrate an example of packaged business capabilities and their composition int ...

Analyst(s):   Yefim Natis   |   Gene Alvarez
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