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Research Nov 2021
... This research shares K-12 education-specific findings from the 2022 Gartner CIO and Technology Executive Survey, shining a spotlight on the issues and challenges for CIOs in the current environment. CIOs can use the slides internally to align investments and prepare for unpredictable conditions. Over ...

Analyst(s):   Kelly Calhoun Williams
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Premium Research Feb 2023
... Facing economic uncertainty, leading organizations are sharpening their revenue focus by being collaborative, unified and digitally optimized in relation to all interactions. Application leaders must make strategic, cost-effective technology investments that transform digital selling functions. Scope ...

Analyst(s):   Melissa Hilbert   |   Dayna Radbill
Research Dec 2020
... Demand for assisted service remains high as investments in self-service fail to meet customer expectations. Application leaders supporting customer service must improve the timeliness and fidelity of self-service content by integrating knowledge management that is enhanced by AI-enabled automation. O ...

Analyst(s):   Pri Rathnayake
Research Jan 2017
... Business leaders are counting on enterprise architects to rationalize emerging technologies and drive strategic business innovations. Gartner's 2017 research will enable EA and technology innovation leaders with insights to lead and transform their organizations. Scope Analysis Top Challenges and How G ...

Analyst(s):   Mike Walker
Research Jul 2017
... Catalog and curriculum management solutions offering functions from back-office to student-facing are becoming more critical for institutional agility and student success initiatives. This Market Guide can help higher education CIOs grasp the value proposition and dynamics of this growing market. Mar ...

Analyst(s):   Terri-Lynn Thayer
Research Oct 2017
... U.S. healthcare payer CIOs who support Medicare Advantage, managed Medicaid and ACA exchange individual segments must respond to changing regulations, while optimizing revenue and keeping operations humming. Use these common peer questions and Gartner insights to succeed in tough markets. Analysis How ...

Analyst(s):   Bryan Cole
Research Sep 2019
... Operational performance is shifting from time-based to experience-based. As such, application leaders require a more balanced approach to optimize the effectiveness of technologies and drive adoption. Key Challenges Introduction Analysis Balance Operational Productivity and Customer Experience Commit to ...

Analyst(s):   Jim Davies
Research Sep 2021
... Microservices orchestration frameworks are an emerging approach for orchestrating processes that involve multiple microservices. Application technical professionals must balance the governance benefits of an orchestration framework against the effort required to build an operational environment. Over ...

Analyst(s):   Matt Brasier
Research Feb 2022
... Access Insights Already a Gartner client? As digital business continues to transform organizations, applications and software engineering leaders must continue to transform themselves and their organizations. This initiative will guide you along the journey to innovate, lead and continually modernize ...

Analyst(s):   Adrian Leow   |   Patrick Connaughton
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