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Research Mar 2021
... Enterprises increasingly develop digital products to serve customers and citizens, and CIOs often feel the urge to lead these efforts. But most CIOs don’t have an opportunity to do so, and should focus instead on supporting the business in digital product management. Overview Conclusion Further Reading ...

Analyst(s):   Brian Prentice
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Research Mar 2017
... U.S. healthcare payers must transform their relationships with providers from analog-reliant opposition to digitally enabled collaboration to unlock health value. Payer CIOs should use Gartner's provider/partner alignment maturity model to plan and communicate their progress. Analysis Payer Industry B ...

Analyst(s):   Bryan Cole
Research Jul 2017
... Tencent Cloud has quickly positioned itself as a major competitor in the China cloud market, and is exploring global opportunities. Technology product management leaders responsible for cloud solutions should understand Tencent Cloud's capabilities and try to leverage its unique ecosystem in China. 报 ...

Analyst(s):   Peter Liu
Research Jan 2017
... Customer value metrics are essential measures of marketing effectiveness, monitored closely by CMOs in mature marketing organizations. Your customer value metrics are unique to your business and require you to reach across the organization to define the journeys that drive profitable loyalty. Upshot W ...

Analyst(s):   Ewan McIntyre
Research Dec 2020
... The COVID-19 pandemic has served as a unique digital accelerator for K-12 education. Education CIOs can help create a “new normal” in alignment with the organization’s vision by working through a hierarchy of K-12 digital capacities and best practices for the future. Overview Introduction Analysis Gartn ...

Analyst(s):   Kelly Calhoun Williams
Research Sep 2014
... Access Insights Already a Gartner client? The use of purpose-built content sharing and distribution portals has become a common practice for sharing sensitive documents with corporate directors in preparation for board meetings. Market Definition Market Direction Representative Vendors Market Guide for Bo ...

Analyst(s):   Jay Heiser
Research Jul 2017
... This Toolkit gives application leaders responsible for digital commerce technologies the tools needed to develop a real-world, inclusive view of their current application portfolios, and create a series of flexible models for the future to support the agility needed for ongoing innovation. When to Us ...

Analyst(s):   Guneet Bharaj   |   Mike Lowndes
Research Jul 2020
... The marketing, sales, customer service and digital commerce departments will increasingly rely on technology to meet their goals. Customer technology will progressively take up more of CIOs’ time and resources. CIOs need to focus on working with these departments either individually or together. Over ...

Analyst(s):   Ed Thompson
Research Sep 2019
... PNM optimization is key to U.S. healthcare payers’ success in value-based payment arrangements. Payer CIOs can use this Market Guide to select data management tools and the right applications to efficiently contract, credential and communicate with providers. Market Definition Effective and Efficient ...

Analyst(s):   Bryan Cole
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