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Premium Research Nov 2019
... Access Insights Already a Gartner client? Are you tired of creating long RFPs that provide little insight, or paying external consultants for evaluations always seeming to need products that they can implement? This note guides application leaders through best practices for selecting a CPQ vendor usin ...

Analyst(s):   Mark Lewis
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Research Nov 2021
... Access Insights Already a Gartner client? Post the COVID-19 pandemic, business volatility is a given. CIOs in Southeast Asia must start practicing business composability to enable their enterprises to be competitive and to maximize their business value delivery. Overview Survey Objective Data Insights Gar ...

Analyst(s):   Yanna Dharmasthira   |   Adrian Lee
Research Mar 2017
... CMOs of complex organizations must work with an extended network of marketing partners to achieve business results. This research details how to institute an elastic decision-making and governance structure, with shared access to tools and resources, that will enable success. Upshot What You Need to K ...

Analyst(s):   Noah Elkin
Research May 2019
... Many healthcare providers are struggling to demonstrate sustainable value from EHR technologies. This case study provides CIOs a view into one organization’s evolution of care delivery through collaborative health informatics governance, talent development and improvement methodology. Key Challenges I ...

Analyst(s):   Mike Jones
Research Sep 2020
... Access Insights Already a Gartner client? Outcome-driven metrics link technology operational metrics to the business outcomes they support. Using ODMs, CIOs can more effectively partner with their business stakeholders to drive technology priorities and investments that deliver business value. Overview ...

Analyst(s):   Galliopi Demetriou   |   Paul Proctor
Research Dec 2020
... Customer service will be revamped to include “huddle groups,” which will initiate more proactive outbound interactions through messaging platforms. As a result, customer service will likely become a profit center. Application leaders must investigate how to realize this future in their organization. ...

Analyst(s):   Brian Manusama
Research Jan 2021
... Access Insights Already a Gartner client? Disruptive trends and technologies continue to challenge incumbent enterprises, forcing them to rethink their business models and how they leverage ecosystems. Look beyond technology to help the enterprise understand the lasting impacts of known disruptions an ...

Analyst(s):   Peter Skyttegaard
Research May 2019
... U.S. healthcare payer CIOs face increasing market and regulatory pressures to implement clinical data integration as a critical capability — yet ROI remains elusive. To deliver business value at scale, CIOs must accelerate plans to adopt a comprehensive enterprisewide solution. Analysis Payer Urgency ...

Analyst(s):   Mandi Bishop
Research Oct 2019
... Access Insights Already a Gartner client? Traditional methods of conducting quarterly business reviews do not work in a world of continuous agile governance. Application leaders must adjust their leadership approach in business reviews by favoring business value metrics over subjective information to ...

Analyst(s):   Bill Blosen   |   Mike West
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