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Research Jul 2020
... The marketing, sales, customer service and digital commerce departments will increasingly rely on technology to meet their goals. Customer technology will progressively take up more of CIOs’ time and resources. CIOs need to focus on working with these departments either individually or together. Over ...

Analyst(s):   Ed Thompson
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Research Sep 2019
... PNM optimization is key to U.S. healthcare payers’ success in value-based payment arrangements. Payer CIOs can use this Market Guide to select data management tools and the right applications to efficiently contract, credential and communicate with providers. Market Definition Effective and Efficient ...

Analyst(s):   Bryan Cole
Premium Research Oct 2023
... Classroom technologies have been challenged to support synchronous engagement of on-campus and online learners in hybrid teaching. This document identifies trends and best practices higher education CIOs should implement when implementing hybrid and hyflex classroom redesign. Overview Introduction Anal ...

Analyst(s):   Tony Sheehan   |   Paul Riley
Research Dec 2020
... Digital commerce continues to grow as a crucial element of modern business. This survey looks at the changing trends in commerce over 2019, right up to the start of the COVID-19 global pandemic. Application leaders responsible for digital commerce technology can use this research to understand trend ...

Analyst(s):   Sandy Shen   |   Mike Lowndes
Research Apr 2013
... Patients sometimes bring medical images to outpatient and emergency visits. These "outside exams" can create workflow and compliance problems. Health delivery organization CIOs and medical imaging leadership can use this research to identify products that intake, view and share this information. What ...

Analyst(s):   Barry Runyon
Research Apr 2021
... Business strategy was not the only thing disrupted in 2020; leadership skills driving future business evolution were as well. CIOs can use the fresh start of 2021 to remake their soft skills and leadership style for the demands of a digitally accelerated organization in a rapidly changing world. Anal ...

Analyst(s):   Michelle Bazargan
Research Dec 2020
... Access Insights Already a Gartner client? Application leaders may struggle to prioritize technical debt for remediation. This slows the delivery engine and throttles innovation. This Toolkit produces a PAID matrix to help application leaders visualize the risk and business impact of technical debt, an ...

Analyst(s):   Wan Fui Chan
Research May 2021
... The Chinese government’s 14th five-year plan will guide economic and societal development in China from 2021 to 2025. In order to ensure success in China, CIOs should understand the plan’s impact on their enterprises and take actions accordingly. Gartner Insights Abstract ...

Analyst(s):   Owen Chen
Research Sep 2017
... Mobility is a defining characteristic of the next-generation healthcare provider. However, there are security challenges that accompany the benefits. Healthcare provider CIOs who employ mobile risk mitigation best practices will be able to safely evolve their enterprises to real-time health systems. ...

Analyst(s):   Gregg Pessin
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