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Research Dec 2020
... Application leaders increasingly use IoT and digital twins to improve situational awareness and make better business decisions. These technologies can help to reduce costs, as illustrated by examples from the rail transportation, oil and gas, healthcare, and supply chain industries. Gartner Insights ...

Analyst(s):   Benoit Lheureux   |   Milly Xiang
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Research Aug 2019
... Population growth and new technologies fuel the need for higher education to produce 1 billion relearning opportunities by 2050. Higher education CIOs must scale for growth in a cost-effective manner by applying digitalization to help students attain competencies they need to meet employer needs. Key ...

Analyst(s):   Jan-Martin Lowendahl
Research Jan 2022
... Data sharing as an ad hoc effort is no longer sufficient given the demands to drive value from data and analytics. Instead, CIOs must adopt data sharing as a program to accelerate access to advanced technologies and strategic data reuse while driving innovation and improved outcomes. Overview Strategi ...

Analyst(s):   Arthur Mickoleit   |   Ben Kaner
Research Feb 2021
... The PRMS program in Telangana, India, leveraged blockchain to modernize their property transfer process. Government CIOs can use this case study as an example of how blockchain can be used to supplement existing integrity checks on government transactional systems. Gartner Insights Abstract ...

Analyst(s):   Dean Lacheca   |   Apeksha Kaushik
Premium Research Aug 2023
... Central Connecticut State University used an ecosystem model to form building blocks for digital transformation of defense manufacturing companies. Higher education CIOs can learn how this institution designed and delivered Industry 4.0 training to optimize production times and remain competitive. Ca ...

Analyst(s):   Robert Yanckello   |   Tony Sheehan
Research Apr 2021
... ETRM systems are critical for managing and optimizing wholesale energy market positions and risks in a rapidly evolving market. Energy company CIOs should use this research when evaluating ETRM vendors and their offerings for upgrade or replacement initiatives. Overview Market Definition Market Descrip ...

Analyst(s):   Sruthi Nair
Research Oct 2019
... The customer service and support technology landscape is reshaping. Some vendors now provide broader portfolios. Before investing, application leaders for customer service must consider the impact of consolidated contact center, CRM customer service, analytics and WEM solutions. Impacts Analysis Impact ...

Analyst(s):   Simon Harrison   |   Jim Davies
Research Jan 2021
... Predicting the impact of technology is much easier than predicting the timing of global change. Following COVID-19, most will realize that global change is only one crisis away and must be dealt with continuously. This research will project a future based on a present filled with uncertainty. Gartner ...

Analyst(s):   Daryl Plummer
Research Mar 2021
... Governments struggle to adapt to accelerated demands and opportunities due to fixed, siloed approaches to operations. CIOs of composable governments must take a flexible, modular approach to business- and technology-enabling configurable common capabilities to continually adapt and deliver value. Ove ...

Analyst(s):   Rick Howard   |   Bill Finnerty
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