... A key element in achieving new value creation is the adoption of innovation as a core corporate value. CIOs need to drive the acceleration of technology portfolio rebalancing by pursuing a bottom-up innovation model for product and service creation. Gartner Insights Abstract ...
Analyst(s): Mike Edholm
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... Access Insights Already a Gartner client? The technological challenges and process changes involved in creating a private 4G and 5G mobile network procurement strategy demand a clear roadmap for supplier evaluation and selection. CIOs can use this research to structure the RFI/RFQ process and design a ...
... Managing business expectations for blockchain will be critical during the next two years. Blockchain activity is at the Peak of Inflated Expectations, putting pressure on CIOs because their business leaders fail to understand its immaturity and limits while being "sold" on its potential. Analysis Step ...
Analyst(s): Chris Howard | Ray Valdes | David Furlonger
... Customer service and support leaders may lose sight of business objectives when choosing technology because they are influenced by vendor demos. This research explains how to prioritize solving business problems when guiding customer service technology investments. Overview Introduction Analysis Gartner ...
... Access Insights Already a Gartner client? Data and analytics leaders, including CDOs, are critical to data-driven transformation. To succeed, they must establish collaborative work practices to make D&A part of everything the enterprise does, tap innovation at the edge and change delivery practices to ...
... Access Insights Already a Gartner client? Digital customer service offerings focus on seamless conversation orchestration across digital channels. Application leaders supporting customer service investments may be struggling with channel alignment. They should use this Market Guide to evaluate vendors ...
... Consolidation of customer service functionality is redefining the CRM CEC. Artificial intelligence and increased investment in digital engagement are top priorities on vendors’ roadmaps. We researched 16 vendors to help application leaders navigate this increasingly complex landscape. Market Definiti ...
... Access Insights Already a Gartner client? Organizations seeking to hire a technical architect, also known as an infrastructure architect, should use this Toolkit’s sample template to define the job overview and scope of activities, as well as the required credentials and experience, skills, competenci ...
... Energy markets are facing significant turmoil demanding robust valuation and portfolio management across energy commodities and assets, propelling energy companies to reevaluate trading and risk management systems. Energy CIOs can use this research to understand the ETRM systems market. Overview Marke ...