... Scaling Digital Leadership — Keep the Momentum Going New sources of revenue, business value, and opportunities to engage with customers and citizens require you to lead your organization to the next level. Analyst: Chris Howard You are leading your enterprise through culture change and digital innovati ...
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... Knowledge management systems are a crucial back-end integration that ensure ongoing access of organizational knowledge to chatbots. These systems have different life cycles, vendors and business owners. Application leaders responsible for customer service and support should retain this separation. Mo ...
... Catalog and curriculum management solutions are becoming more critical for institutional agility, program planning and assessment, and student engagement. Higher education CIOs can use this Market Guide to evaluate the value proposition and dynamics of this evolving market. Overview Market Definition M ...
... Four megaforces are reshaping energy provision globally. Energy and utilities companies are being driven to new operating and business models with enterprise digital competency as the foundation. CIOs can use our research to guide and inspire successful innovation and transformation. Scope Analysis Top ...
... Customer service and support applications are being applied to a broader range of use cases as organizations continue to invest in digital strategies and advancing their enterprisewide CRM ambitions. Application leaders should use this report to help shortlist vendors for further evaluation. What You ...
... Although marketing teams are often well-equipped with technology, they may lack the skills and strategy to maximize its use. Digital marketing leaders must learn to balance the nurturing of internal talent with the strategic leveraging of external providers to raise marketing technology competency. U ...
... Access Insights Already a Gartner client? As application leaders start treating their applications as products for internal or external customers, they must create a new governance model — one not based on projects. This report shows how they can transform portfolios and governance processes to alloca ...
... The CSP environment is rapidly changing from a vertically integrated industry to a horizontally fragmented industry. When choosing a new competitive strategy, CIOs are faced with conflicting demands. A trilemma model illustrates strategic choices and highlights the necessary trade-offs. Gartner Insig ...
... Access Insights Already a Gartner client? Application leaders moving to product-centric delivery often agonize about the definition of “product,” delaying the transformation. The answer? Focus on designing the structure of the product portfolio to reflect the way products relate to customers, stakehol ...