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Premium Research Apr 2020
... Access Insights Already a Gartner client? As governments loosen lockdowns, a fine-grained approach to enabling movement will be needed. Enterprise architecture and technology innovation leaders can use gamification to change individual behaviors, flattening the curve; however, solutions should align w ...

Analyst(s):   Brian Burke
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Research Feb 2019
... Education CIOs must innovate their administrative systems by modernizing or replacing legacy systems. This will enable digital transformation, support new business models, and meet consumerized student and faculty expectations Scope Analysis Topics Planned Research Suggested First Steps Essential Reading T ...

Analyst(s):   Robert Yanckello   |   Terri-Lynn Thayer
Research May 2019
... Data and analytics leaders seeking to drive analytics engagement in business units can learn from ABB’s audit function. ABB uses peer-led case studies to give auditors hands-on experience in how analytics improves engagements. Overview Solution Highlights Challenge Solution Overview Results Recommendation ...

Analyst(s):   Chief Data and Analytics Officer Research Team
Research Dec 2021
... Access Insights Already a Gartner client? An IRM strategy reduces siloed risk domains and supports dynamic business decision making via risk-data correlations and shared risk processes. Security and risk management leaders should use this Magic Quadrant to identify technology solutions that support th ...

Analyst(s):   Brian Reed   |   Jie Zhang
Research Jan 2022
... Digital leaders are leaping ahead in the use of blockchain while, many mainstream enterprises express no interest in the technology. CIOs can use these presentation slides to show business leaders why they should start investing in blockchain. Gartner Insights Abstract ...

Analyst(s):   Christophe Uzureau   |   David Furlonger
Research Aug 2021
... To develop effective management capabilities and offer a productive environment, CIOs must grasp how the work experience is changing behaviors and workforce expectations. This research shows how managers are shifting their focus to concentrate on work outcomes, rather than activity metrics. Strategic ...

Analyst(s):   Suzanne Adnams   |   Lily Mok
Premium Research Apr 2020
... COVID-19 is challenging organizations to keep customer service operations running while meeting needs for employee isolation. Application leaders for customer service technology should use these best practices for implementing work-at-home initiatives during times of uncertainty. Gartner Insights Abs ...

Analyst(s):   Steve Blood   |   Olive Huang
Research Oct 2020
... The demand for no-touch or “untact” experiences has been accelerated by the pandemic, but will remain strong afterward. Enterprise architecture and technology innovation leaders must master untact technologies and design principles for staff- and customer-facing systems. Gartner Insights Abstract ...

Analyst(s):   Nick Jones
Research Feb 2019
... Growth is a top priority of today’s chief marketing officers. Delivering growth demands CMOs master the development of intelligent strategy and become drivers of innovation. Our research on CMO strategy and innovation helps modern CMOs succeed in an increasingly challenging role. Scope Analysis Topics P ...

Analyst(s):   Christopher Ross   |   Ewan McIntyre
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