... To develop effective management capabilities and offer a productive environment, CIOs must grasp how the work experience is changing behaviors and workforce expectations. This research shows how managers are shifting their focus to concentrate on work outcomes, rather than activity metrics. Strategic ...
Analyst(s): Suzanne Adnams | Lily Mok
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... COVID-19 is challenging organizations to keep customer service operations running while meeting needs for employee isolation. Application leaders for customer service technology should use these best practices for implementing work-at-home initiatives during times of uncertainty. Gartner Insights Abs ...
... The demand for no-touch or “untact” experiences has been accelerated by the pandemic, but will remain strong afterward. Enterprise architecture and technology innovation leaders must master untact technologies and design principles for staff- and customer-facing systems. Gartner Insights Abstract ...
... Growth is a top priority of today’s chief marketing officers. Delivering growth demands CMOs master the development of intelligent strategy and become drivers of innovation. Our research on CMO strategy and innovation helps modern CMOs succeed in an increasingly challenging role. Scope Analysis Topics P ...
... The report provides an analysis of the 2019 Chief Data Officer Circle Polls we conducted in London and Orlando. The findings suggest data literacy, data access, talent and a quick system to prove value are key characteristics for data and analytics leaders to implement to advance their functions. Gar ...
Analyst(s): Chief Data and Analytics Officer Research Team
... We present the most common D&A roles based on our analysis of job posts in Gartner TalentNeuron. For each identified role, we provide the most frequent skills and the most adjacent roles to help D&A leaders discover data- or analytics-related roles and skills in various parts of their organizations. ...
Analyst(s): Chief Data and Analytics Officer Research Team
... Clients have turned to knowledge management as their organizations are affected by rapid change, forcing a distributed workforce. This note provides application leaders advice on how to tune their existing activities; ensuring tactical efforts support the broader evolution of knowledge management. Ov ...
... Access Insights Already a Gartner client? Audit management solutions automate internal audit operations. As digital entities become pervasive, leveraging risk workflows managed by security and risk management leaders is among the first steps to assurance in a digital environment. Market Definition Marke ...
... User experience is key to the successful implementation, adoption and digital maturity of partner relationship management initiatives. Application leaders need to become innovation leaders by assessing the functionality and usability of PRM applications for their sales partners. Key Challenges Introdu ...
Analyst(s): Ilona Hansen | Mark Paine | Guneet Bharaj