... Enterprises must combine CRM customer engagement center and contact center systems to create a broader customer service and support technology ecosystem. This Hype Cycle helps application leaders assess the maturity and risks of these technologies. Analysis What You Need to Know The Hype Cycle The Prior ...
Analyst(s): Drew Kraus | Olive Huang
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... Access Insights Already a Gartner client? Enterprise legal management solutions help in-house legal departments to manage legal department operations and workflows. Application leaders should work together with legal department leaders and use this Market Guide to understand this changing market and i ...
... Quantifying D&A teams’ performances is a common challenge. D&A leaders can use this template to easily implement Utah’s Government Office of Management and Budget’s approach to performance measurement. The Utah GOMB combines multiple performance indicators into a single easily understood ratio. Overv ...
Analyst(s): Chief Data and Analytics Officer Research Team
... As multiple business unit managers embark on their own journeys to cloud SaaS, CIOs must face the fact that they will no longer provide primary support for business applications. This trend will forever change their role and the focus of their organization from technology provider to cloud broker. 主要 ...
... The way we perceive and interact with the virtual world is changing into a rich, multidimensional and multimodal experience. Enterprise architecture and technology innovation leaders must identify opportunities to create compelling immersive experiences for both customers and employees. 主要发现 建议 Top 10 ...
... Data and analytics leaders can use this regularly updated library to find over 40 sample job descriptions and profiles for current and emerging roles and additional resources tied to specific roles. Each job description serves as a representative example and template to be modified to fit client nee ...
Analyst(s): Chief Data and Analytics Officer Research Team
... Access Insights Already a Gartner client? Enterprises that can easily reconfigure business capabilities in response to changing conditions outperformed their peers during the pandemic. The 2022 Gartner CIO and Technology Executive Survey shows Gulf Cooperation Council CIOs how to increase their enterp ...
... To move to digital, successful organizations are shifting away from project management to product management. For many government CIOs, that is dependent on creating the role of product manager, which is a new concept for virtually all governments. This research will discuss how best to do this. Over ...
Analyst(s): John Kost | Cathleen Blanton | Deacon D.K Wan
... The intelligent digital mesh creates an ever-more complex world for security, demanding a continuous, contextual and coordinated approach. Enterprise architecture and technology innovation leaders must make security an integral part of all projects. 主要观点 建议 Top 10 Strategic Technology Trends for 2017: ...