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Research Oct 2020
... Utilities are evaluating how best to model and manage the vast amounts of data potentially needed to represent their physical assets. CIOs can use Gartner’s guidelines to make informed decisions about the level of detail needed in an asset model to support asset and work management. More Detail Recomm ...

Analyst(s):   Nicole Foust   |   Lloyd Jones
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Premium Research Nov 2023
... Optimal performance in asset-intensive industries depends on a fleet of long-lived industrial assets. CIOs are well-positioned to integrate and orchestrate digital investments across the company and collaboratively lead the journey to intelligent assets. Overview Strategic Planning Assumption Introduct ...

Analyst(s):   Rich McAvey   |   Lloyd Jones
Research Aug 2021
... Access Insights Already a Gartner client? Application portfolio management tools provide broad coverage for the APM discipline but differ in approach and specific features. Application and software engineering leaders can use this Market Guide to select and evaluate APM tools’ functions and features t ...

Analyst(s):   Stefan Van Der Zijden   |   Wan Fui Chan
Premium Research Apr 2020
... There are many options on the market to support contract life cycle management initiatives. Application leaders for legal and procurement technology must weigh the trade-offs of selecting a stand-alone CLM solution against those of a content services platform. Overview Introduction Analysis Gartner Reco ...

Analyst(s):   Marko Sillanpaa   |   Patrick Connaughton
Research Jan 2021
... Access Insights Already a Gartner client? Leading organizations are transforming their business models to create new sources of revenue, service and experience for customers. Enterprise architecture and technology innovation leaders must use a business architecture landscape to provide the insight and ...

Analyst(s):   Saul Brand   |   Marcus Blosch
Premium Research Nov 2024
... Conversation analytics platforms support the process of extracting insights from natural language conversations between customers and service and support channels. Customer service and support technology leaders can use this guide to understand trends and assess capabilities in the market. Overview St ...

Analyst(s):   Daniel O'Sullivan   |   Uma Challa   |   Brian Weber
Research Jun 2019
... Access Insights Already a Gartner client? Organizations invest substantial time and money in adopting lean; however, unintended consequences sabotage achieving improved business outcomes. Enterprise architecture and technology innovation leaders must help deliver continuous excellence by supporting th ...

Analyst(s):   James McGovern
Research Feb 2022
... Access Insights Already a Gartner client? Impactful roadmaps illustrate milestones and deliverables required to translate strategy to execution over a specific period of time. Enterprise architecture and technology innovation leaders must take a structured and comprehensive approach to roadmapping to ...

Analyst(s):   Andrew Gianni   |   Nolan Hart   |   Monika Sinha
Premium Research Sep 2022
... The sales force automation platform market has added collaboration, proposal and quote; Internet of Things; and bot capabilities, while maintaining traditional SFA capabilities to support opportunity management. This evaluation supports the selection of solutions that meet your organization’s needs. ...

Analyst(s):   Varun Agarwal   |   Adnan Zijadic   |   Ilona Hansen   |   Steve Rietberg
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