... Access Insights Already a Gartner client? The combination of edge computing and AI enables IoT devices to provide insights and predictions in real time. Application leaders must assess potential uses of edge AI, prioritize constraints and build a policy of responsible use, trust and transparency befor ...
Analyst(s): Saniye Alaybeyi | Benoit Lheureux
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... The CRM customer engagement center market provides the broadest technology range of the customer service and support space. Customer service and support technology leaders should review the 12 vendors against 14 critical capabilities and five use cases to identify vendors for further evaluation. Over ...
Analyst(s): Pri Rathnayake | Drew Kraus | Wynn White
... COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, CECs at scale. This Magic Quadrant evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs. Market Definition/Descri ...
Analyst(s): Nadine LeBlanc | Varun Agarwal | Jim Davies
... Access Insights Already a Gartner client? Senior executives are aware of the impact that cybersecurity has on business outcomes; however, they struggle to determine what actions to take. Enterprise architecture and technology innovation leaders should use this research to help security and risk manage ...
... Access Insights Already a Gartner client? Emerging imperatives like hyperautomation, digital selling and artificial intelligence will change the sales technology stack of every organization. This report explores five key trends for application leaders supporting sales’ need to add to their CRM sales t ...
... Across the energy and utilities sector AI adoption is growing with high expectations of value. However, significant nontechnical challenges must be overcome as AI use becomes more widespread. CIOs can use this research to navigate and guide AI adoption initiatives in their enterprises. Gartner Insigh ...
... The COVID-19 pandemic has propelled the digital commerce market to new heights by forcing organizations into adoption and vendors into new approaches and pricing models. We evaluate the viability of 15 vendors to help application leaders supporting digital commerce make informed evaluations. Market D ...
Analyst(s): Penny Gillespie | Yanna Dharmasthira | Mike Lowndes | Jason Daigler | Sandy Shen
... Digital twins in oil and gas are emerging as the hub of next-generation digital asset operations. CIOs should develop modular architectures, integration skills and governance processes to make composite digital twins viable as enablers of business value. Overview What You Need to Know Gartner Recommend ...
... Many enterprise architects struggle to demonstrate EA’s value. Here, we identify five steps and offer best practices to enterprise architecture and technology innovation leaders to construct and pitch a value proposition to business leaders that positions EA as an internal management consultancy. Ove ...