... Access Insights Already a Gartner client? Most CIOs perceive they have increased their influence among the C-suite during the pandemic, but that status won’t necessarily remain. To sustain influence, CIOs can address two workforce-related CEO priorities that don’t yet have a clear CxO owner. Overview In ...
Analyst(s): Roger Caleya | Daniel Sanchez Reina
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... This primer is designed to offer K-12 and higher education CIOs strategic insight and tactical guidance regarding innovating administrative systems, including SIS, analytics and CRM. Scope Analysis Top Challenges and How Gartner Can Help How do I select, renovate or renew the student information system ...
Analyst(s): Kelly Calhoun Williams | Terri-Lynn Thayer
... Access Insights Already a Gartner client? Application leaders moving to agile development of products and platforms need to convince reluctant CFOs to adopt new funding models. To do so, more flexible funds allocation, and better outcome tracking and accountability are required. Key Challenges Introduct ...
... Application leaders and key colleagues will need to assess return-to-work applications to ensure worker safety and management this year. They should create a cross-functional team, do a structured but lightweight proof of concept and create a cost model to make a build/buy decision. Overview Strategic ...
Analyst(s): Thomas Murphy | Rashmi Choudhary | Jason Wong
... Healthcare payers must adapt their business and operating models to diversify their ecosystem roles and deliver more value in a disrupted market. CIOs should use this presentation to socialize composability and attain buy-in to reorient their technology strategy to focus on achieving adaptability. Ov ...
Analyst(s): Bryan Cole | Mandi Bishop | Jeff Cribbs
... CCaaS solutons are becoming the preferred deployment model for many contact centers in North America, replacing traditional on-premises contact center infrastructure. We assess nine vendors to help application leaders responsible for customer service and support technology make the right choice. Mark ...
Analyst(s): Steve Blood | Simon Harrison | Drew Kraus
... Local digital infrastructure, skills and trust affect the success of digital programs. Use the tool to evaluate the digital factors affecting your application by customizing the Digital Citizen Equity Index. As a result, CIOs can tailor their geographic digital strategy and investment opportunities. ...
Analyst(s): Bettina Tratz-Ryan | Kay Sharpington | Aanchal Mair
... Healthcare and life science leaders are awash in data, yet selecting the right KPIs to track and reveal key business value remains elusive. This presentation provides a framework to create and align technology metrics with business outcomes reflecting the industry’s unique performance demands. Gartne ...
Analyst(s): Bryan Cole | Animesh Gandhi | Veronica Walk
... Oil and gas companies are adopting cloud and edge computing solutions that span physical locations, functional boundaries and organizational borders. CIOs can use this analysis to move toward a unified computing environment that delivers low latency, easy integration and data accessibility. Overview S ...