... While the market continues to shrink, and vendor investment stagnates, many users of on-premises or single-tenant “private cloud” contact center systems are not yet ready to migrate to CCaaS solutions. This Market Guide helps application leaders differentiate CCI offerings. Overview Market Definition M ...
Analyst(s): Pri Rathnayake | Drew Kraus | Steve Blood
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... Government CIOs must step up and proactively guide and plan for the future role of digital technology in a post-COVID-19 world. This Tool presents four plausible scenarios to help government CIOs adjust their plan for the immediate and near future. Overview Directions for Use Recommended by the Authors ...
Analyst(s): Andrea Di Maio | Rick Howard | Dean Lacheca | Arthur Mickoleit
... We provide updated vendors' positionings in this significant utility software market. CIOs should use this research to identify vendors that address evolving business needs in billing and customer service areas such as rising consumers' expectations and the impact of sector digital transformation. Ma ...
... Application leaders play a vital role in every organization, sourcing the right applications to realize business ambitions. Delivering technology at a new pace of business change requires application leaders to reimagine their vision for leadership and how the application teams deliver outcomes. Gart ...
Analyst(s): Stefan Van Der Zijden | Gene Alvarez | Dennis Gaughan
... CSPs must operate seamlessly across new network technology domains such as public and private cloud and edge, fixed and mobile access, core, and transport. This Hype Cycle captures most technologies that CSP CIOs should invest in to enable infrastructure modernization and transformation. Gartner Insi ...
... A combination of pandemic response, market volatility, digitalization and energy transition has led to the end of the “typical” oil and gas company. CIOs can use this research to adapt and leverage their constrained resources to deliver business value specific to their changing company needs. Overvie ...
... Access Insights Already a Gartner client? Many organizations struggle with closing the strategy-to-execution gap. Our advice and eight best practices will help enterprise architecture and technology innovation leaders create high-impact business capability models. Overview Introduction Analysis Gartner Re ...
... Oil and gas companies need more automation to meet the challenge of increasing competitive intensity. Hyperautomation is a trending strategy for extending automation across organizational boundaries. CIOs and digital leaders can use this report to lay the foundation for a hyperautomation strategy. Ov ...
... Application leaders responsible for corporate legal technology must identify the right solutions for their technology requirements. They should assess best-of-breed legal document management systems, as well as content services platforms that can be used across the enterprise. Overview Introduction Ana ...