... Communications service providers struggle to improve their customer experience due in big part to a lack of the right digital tools and processes for employees. CIOs driving digital transformation should link customer experience to employee experience using a total experience strategy. Gartner Insigh ...
Analyst(s): Susan Welsh de Grimaldo
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... Energy-intensive companies face mandates to reduce emissions, driving investment in gas emissions management solutions. Impacted CIOs should use this presentation to better understand GEMS vendor offerings and make informed technology decisions. Gartner Insights Abstract ...
... Oil and gas companies are adopting cloud computing solutions that span physical locations, functional boundaries and organizational borders. CIOs can use this analysis to establish a unified computing environment that delivers low latency, easy integration, data accessibility and cloud services. Over ...
... Access Insights Already a Gartner client? CSPs are focusing on increasing adoption of AI and automation to help customers with their overall experience. CSP CIOs must develop an approach for sourcing and implementation with the intent to scale AI adoption across customer and business operations. Overvi ...
... The sales force automation market grew 10.9% to an estimated $8.15 billion in 2020. Vendors improved guided selling, activity management and overall platform capabilities. Our evaluation of 16 vendors will help application leaders choose the solution that best meets their sales execution needs. Marke ...
... This case study examines the efforts of the Department of Digital Ajman in developing and applying a reusable framework to improve overall government service delivery. Government CIOs can use this case study to inspire and inform total experience initiatives within their organizations. Case Overview M ...
Analyst(s): Apeksha Kaushik | Alia Mendonsa | Dean Lacheca
... Enterprise architecture and technology innovation leaders can use the attached slides to engage with or educate their teams as well as executive leaders on how enterprise architecture supports a journey toward composability. Gartner Insights Abstract ...
Analyst(s): Nolan Hart | Saul Brand | Marcus Blosch
... Live chat applications are an increasingly important engagement channel to help customers and improve their experience. Application leaders should consider six important steps to select the right live chat application for customer engagement. Key Challenges Introduction Analysis Identify All the Use Cas ...
Analyst(s): Brian Manusama | Guneet Bharaj | Nadine LeBlanc
... This infographic identifies 23 of the most prominent AI use cases across research, development and commercialization functions. Life science CIOs should use this research to target the AI investments that deliver the right business value and are most feasible for their organizations to undertake. Gar ...
Analyst(s): Jeff Smith | Michael Shanler | Animesh Gandhi