... The sales force automation market grew 10.9% to an estimated $8.15 billion in 2020. Vendors improved guided selling, activity management and overall platform capabilities. Our evaluation of 16 vendors will help application leaders choose the solution that best meets their sales execution needs. Marke ...
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... This case study examines the efforts of the Department of Digital Ajman in developing and applying a reusable framework to improve overall government service delivery. Government CIOs can use this case study to inspire and inform total experience initiatives within their organizations. Case Overview M ...
Analyst(s): Apeksha Kaushik | Alia Mendonsa | Dean Lacheca
... Enterprise architecture and technology innovation leaders can use the attached slides to engage with or educate their teams as well as executive leaders on how enterprise architecture supports a journey toward composability. Gartner Insights Abstract ...
Analyst(s): Nolan Hart | Saul Brand | Marcus Blosch
... Live chat applications are an increasingly important engagement channel to help customers and improve their experience. Application leaders should consider six important steps to select the right live chat application for customer engagement. Key Challenges Introduction Analysis Identify All the Use Cas ...
Analyst(s): Brian Manusama | Guneet Bharaj | Nadine LeBlanc
... This infographic identifies 23 of the most prominent AI use cases across research, development and commercialization functions. Life science CIOs should use this research to target the AI investments that deliver the right business value and are most feasible for their organizations to undertake. Gar ...
Analyst(s): Jeff Smith | Michael Shanler | Animesh Gandhi
... In response to rising disruption from decarbonization, energy transition and climate concerns, oil and gas companies are using digital technologies to develop a broad spectrum of new business capabilities. Oil and gas CIOs can use this research to keep pace with evolving business priorities. Analysis ...
... Access Insights Already a Gartner client? Communications service providers need a comprehensive understanding of the new business models, technologies, ecosystems and nontraditional competitors reshaping the industry. CIOs can use Gartner’s new taxonomy to make better-informed investment decisions and ...
... Smart contracts will eventually automate the mass personalization of value exchange. Today, the technology is immature and mercurial, and once live, the outcome is irrevocable. CIOs should invoke at their peril. Analysis What Is a Smart Contract? Smart Contracts Enable Mass Personalization A Smart Contr ...
Analyst(s): David Furlonger | Richard Hunter | Nigel Montgomery
... The COVID-19 pandemic has accelerated cloud adoption in the contact center market. However, on-premises and hosted remain the preferred deployment models for some. This Market Guide helps application leaders to differentiate the associated vendors based on their breadth of offerings. Overview Market D ...
Analyst(s): Steve Blood | Pri Rathnayake | Drew Kraus