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Research May 2021
... Access Insights Already a Gartner client? The Innovation Case Study series highlights the “go to” techniques of innovation heavyweights. CIOs can use this case study to explore DBS Bank’s innovation techniques, like its GANDALF program, two-in-a-box model and horizon roadmap programs to drive a pervas ...

Analyst(s):   Samantha Searle   |   Gladys Yeo   |   Arun Chandrasekaran
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Research Jan 2022
... Access Insights Already a Gartner client? CIOs want to advance their careers. However, they rarely know how others perceive them. This research, part of a three-part series, helps demystify professional presence and provides guidance on how to positively influence stakeholders, grow personal power and ...

Analyst(s):   Leigh McMullen   |   Ed Gabrys   |   Christie Struckman
Research Nov 2021
... Access Insights Already a Gartner client? CIOs leading innovation can lend immediate strategic support to their business counterparts by anticipating high-risk business disruptions and leveraging their trend and technology detection processes. They should emphasize the collaborative, agile resources o ...

Analyst(s):   Darren Topham   |   Peter Skyttegaard   |   Tsuneo Fujiwara
Research Jan 2017
... Quantitative results justify customer experience investments. CMOs can use this research to demonstrate the correlation between CX goals and business outcomes to improve their organization's customer focus and elevate the financial performance of the business. Upshot What You Need to Know A Hierarchy o ...

Analyst(s):   Augie Ray   |   Anna Maria Virzi
Research Jun 2019
... Access Insights Already a Gartner client? The disaster-recovery-as-a-service market consists of hundreds of providers, all with different approaches and capabilities. This diversity creates immense complexity around vendor selection. Infrastructure and operations leaders should use this Magic Quadrant ...

Analyst(s):   Lisa Pierce   |   Mark Jaggers   |   Ron Blair
Research Jul 2021
... Access Insights Already a Gartner client? Digital technologies comprise the key innovation engine supporting digital transformation for enterprises in China. The Hype Cycle for ICT in China includes technologies and practices that equip CIOs to seize digital revenue opportunities to advance Chinese en ...

Analyst(s):   Owen Chen   |   Milly Xiang   |   Kevin Ji
Research Jun 2021
... The mission of every enterprise is to create, deliver and capture value. Business models provide the “blueprint” for any given enterprise. CIOs can master business models and the process of business model innovation to work with the C-suite to define digital ambitions and create business strategy. An ...

Analyst(s):   Irving Tyler   |   Chet Geschickter   |   Dale Kutnick
Research Sep 2021
... Access Insights Already a Gartner client? As the C-suite explores digital solutions to drive growth, the demands for the enterprise to become a product-centric organization increase. This roadmap shows how CIOs can partner with the C-suite and implement the Value-Optimizing I&T Operating Model that su ...

Analyst(s):   Donna Scott   |   Simon Mingay   |   Tomas Nielsen
Research Feb 2021
... Access Insights Already a Gartner client? Data and analytics leaders, including CDOs, are critical to digital acceleration and data-driven transformation. To succeed, they must solidify their strategic purpose, avoid missteps that erode the strategic focus of their role, and focus on transformation an ...

Analyst(s):   Mike Rollings
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