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Premium Research Sep 2023
... The advent of generative AI and other LLM innovations has led to exciting developments in customer service technology. Customer service and support technology leaders can use this report to gain insights into current “art of the possible” use cases from emerging, lesser-known vendors. Overview Strateg ...

Analyst(s):   Steve Blood   |   David Norrie   |   Jim Robinson   |   Wynn White
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Premium Research Aug 2023
... Digital commerce supports B2B and B2C use cases, sometimes via the same solution. Native support for digital business models, such as B2B2X, subscriptions and enterprise marketplaces, is growing. Application leaders can use this research to identify suitable platforms for their business. Overview Stra ...

Analyst(s):   Aditya Vasudevan   |   Mike Lowndes   |   Jason Daigler   |   Yanna Dharmasthira   |   Sandy Shen   |   Penny Gillespie
Research Jun 2020
... The market for UMSs continues to evolve. Users want enhanced modeling iteration, faster cycle times and high cost-effectiveness. Vendors are expanding functionality and delivery models. This guide provides insights for oil and gas CIOs on market direction and representative providers. Overview Market ...

Analyst(s):   Nicole Foust   |   Simon Cushing   |   Rich McAvey
Research Dec 2021
... GIS has evolved from simple maps to a system of record to manage time-stamped geolocation information across space. CIOs can use this market guide for insights on GIS offerings to make informed technology decisions that enable improved business performance. Overview Market Definition Market Description ...

Analyst(s):   Lloyd Jones   |   Simon Cushing   |   Nicole Foust
Research May 2021
... In uncertain times, we naturally focus on what we know and try to eliminate as much “noise” as possible, but getting comfortable with uncertainty requires us to explore edgier solutions. These Maverick reports follow up on prior research to increase your competitive advantage as an executive leader. ...

Analyst(s):   Frank Buytendijk   |   Marty Resnick   |   Lizzy Foo Kune
Research Sep 2021
... The energy transition, growth in renewables and the risks associated with climate change are elevating the importance of weather data solutions across many industries. Energy and utility CIOs can use this Market Guide for WDS insights to support improved business operations. Overview Strategic Plannin ...

Analyst(s):   Simon Cushing   |   Sruthi Nair   |   Nicole Foust
Research Aug 2021
... Enterprise architecture leaders are key enablers for digital business — accountable for helping the enterprise balance risks and benefits. This Leadership Vision will help in planning for 2022 and in presentations to leadership, peers and teams. Executive Summary Video Overview Recommended Actions How t ...

Analyst(s):   Gilbert van der Heiden   |   Nolan Hart   |   Brian Burke   |   Marcus Blosch
Premium Research Oct 2019
... Access Insights Already a Gartner client? Full life cycle API management is the basis of an effective API strategy. To enable application leaders in digital and integration teams to select the right full life cycle API management software products and services, we define Critical Capabilities based on ...

Analyst(s):   Aashish Gupta   |   Mark O'Neill   |   Paolo Malinverno
Research Sep 2017
... Access Insights Already a Gartner client? Lean thinking encourages a standardized approach to problem solving. Enterprise architecture and technology innovation leaders can use this template to help stakeholders across the organization enable better problem solving and continuous improvement. When to U ...

Analyst(s):   Jack Santos   |   James McGovern
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