... Digital commerce initiatives are accelerating, especially as organizations look to ensure continuity of operations during the COVID-19 pandemic. Also, B2C and B2B channels are increasing. Application leaders should evaluate vendors offering innovative ways to manage and optimize CX across channels. O ...
Analyst(s): Sandy Shen | Jason Daigler | Mike Lowndes | Simon Walker | Dayna Ford
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... Access Insights Already a Gartner client? What you do in your first 100 days as an enterprise architect — whether entry, lead, senior or chief — will be critical to your success. EA and technology innovation leaders should focus on target business outcomes, communications and relationships in the earl ...
Analyst(s): Betsy Burton | Jack Santos | Marcus Blosch
... This infographic identifies 20 example AI use cases that can improve utility operations, the customer experience and reduce risk exposure. Utility CIOs can use this to help identify high-quality cases for their organization based upon maturity and business impact. About This Research Recommended by th ...
Analyst(s): Ethan Cohen | Farhan Choudhary | Alexander Linden
... The shift to enterprise agile and continuous delivery models appears even more inevitable for organizations to survive in the digital business era. PMO leaders must embrace this shift now, exchanging some top-down control for feedback and learning to enable agility. Overview Introduction Impacts and Re ...
Analyst(s): Lars Mieritz | Lorri Callahan | Robert Handler
... Digital business transformation and product-centric delivery models are dramatically changing the role and mandate of program and portfolio management leaders. This initiative provides building blocks to design and manage a business-outcome-driven PPM/PMO program in an ever-changing digital world. Sc ...
Analyst(s): Lars Mieritz | Robert Handler | Daniel Stang
... Implementations of “Go-style” smart check-out POS solutions are still fairly limited. Retail CIOs should use this research to understand the market, the full benefits and the cautions as they explore this technology as part of their digital transformation toward unified retail commerce. Overview Strat ...
Analyst(s): Kelsie Marian | Max Hammond | Joanne Joliet
... Access Insights Already a Gartner client? Automation, multivendor integrations and user experience stand at the forefront for selection criteria for managing network equipment and connectivity. Sourcing, procurement and vendor management leaders should use this research to determine which provider bes ...
Analyst(s): Lisa Pierce | Danellie Young | Ted Corbett
... Access Insights Already a Gartner client? There is a new urgency in application services on accelerated engagements, digital as a default, delivery resilience and services anytime/anywhere. SPVM leaders must track the evolution of emerging market offerings to make informed investment decisions for an ...
Analyst(s): Gunjan Gupta | Jim Longwood | Alan Stanley
... Many governments are focusing on population confinement as a way to stop COVID-19 propagation, but often with slow progress. CIOs can use this research to explain how location-based technologies can be leveraged to track virus spread, inform the population and raise enforcement measures. Gartner Insi ...
Analyst(s): Annette Zimmermann | Tim Zimmerman | Pedro Pacheco