... ERP implementation projects are complex, with cloud and digital business requirements, making SI selection critical to success. Sourcing, procurement and vendor management leaders must use structured evaluation criteria and assess SIs on their data migration and intelligent automation capabilities. K ...
Analyst(s): Jim Longwood | Katie Gove | Jaideep Thyagarajan
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... As more industrial equipment providers build models for delivering equipment (and products) as a service, CIOs in asset-intensive companies will have to manage external equipment support contracts. This guide describes the technology requirements in contract management for equipment as a service. Ove ...
Analyst(s): Katell Thielemann | Kristian Steenstrup | Eric Goodness
... Access Insights Already a Gartner client? Hybrid infrastructure services are evolving rapidly into new technology-as-a-service offerings and user-centric support services. This Hype Cycle assesses the maturity of emerging and evolving services and solutions, enabling organizations to achieve business ...
Analyst(s): David Groombridge | Christine Tenneson | Eric Goodness
... Access Insights Already a Gartner client? Enterprises struggling to balance expense reduction with greater WAN and LAN agility and performance are increasingly turning to managed network services. This research helps sourcing, procurement and vendor management leaders navigate the fragmented but expan ...
Analyst(s): Ted Corbett | Danellie Young | Lisa Pierce
... Manufacturers of complex, highly configured products with long service lives such as aircraft and other large machinery must have quick access to critical data for service life cycle support. CIOs must work together with supply chain leaders to implement digital threads for this need. Overview Introdu ...
Analyst(s): Marc Halpern | Rick Franzosa | Christian Hestermann
... The connected car ecosystem is a key component to future growth and profitability in the automotive sector. However, connected car programs often encounter headwinds that jeopardize future investment. This research provides CIOs with guidance on how to enhance connected car profitability. Gartner Ins ...
Analyst(s): Jonathan Davenport | Pedro Pacheco | Chris Meering
... The annual CEO and Senior Business Executive Survey tells us that retail/CG CEOs focus on three areas: investing in digital, innovating products and organizational change. This year’s survey was conducted prepandemic, but CIOs can use its insights to help with post-COVID-19 recovery. Overview Survey O ...
Analyst(s): Joanne Joliet | Michelle Duerst | Ellen Eichhorn
... Customer data challenges plague marketing, sales, service, support and other enterprise customer experience functions. CMOs can identify suitable customer data platforms to centralize data collection and unify customer data from disparate sources into profiles. Market Definition/Description Magic Quad ...
Analyst(s): Rachel Smith | Lizzy Foo Kune | Benjamin Bloom | David Walters | Suzanne White | Adriel Tey