... Customer experience management is an organizationwide discipline that requires continuous focus to evolve. The Gartner CX Management Maturity Model can help application leaders gauge their organization’s CX maturity and identify practical and effective areas to improve. Overview Introduction Analysis Co ...
Analyst(s): Michael Chiu | Augie Ray | Michael Dominy | Don Scheibenreif
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... Access Research Already a Gartner client? With the arrival of generative-AI-enhanced test automation tools, the constraint to fast feedback shifts from a lack of automated tests to long-running test suites. Software engineering leaders should use test impact analysis tools to support their teams in re ...
Analyst(s): Joachim Herschmann | Manjunath Bhat | Jim Scheibmeir | Thomas Murphy
... Generative AI will transform all three pillars of CX management: understand customers; set CX strategy and coordinate across the enterprise. Application leaders must identify CX use cases for GenAI that create the most customer and organizational value, while mitigating risks. Overview Strategic Plann ...
Analyst(s): Ilona Hansen | Maria Marino | Don Scheibenreif | Michael Chiu
... Access Research Already a Gartner client? Providing valuable, business-facing security guidance to executive audiences can be challenging. This research assists cybersecurity leaders in presenting security operations center information in ways that provide relevant, meaningful findings and resonate wi ...
Analyst(s): Richard Addiscott | Pete Shoard | Darren Livingstone | Christopher Mixter
... Access Research Already a Gartner client? The business demand to deliver new functionality quickly comes at the expense of good testing practices, increasing the risk of negative headlines when things go wrong. Software engineering leaders must revamp performance testing practices to explore how GenAI ...
Analyst(s): Will Grant | Thomas Murphy | Joachim Herschmann | Jim Scheibmeir
... Access Research Already a Gartner client? Cloud application platforms remove infrastructure management complexity, support dynamic scaling and enable product teams to deliver faster customer value. This research helps software engineering leaders to evaluate cloud application platform vendors and find ...
Analyst(s): Anne Thomas | Tigran Egiazarov | Mukul Saha | Steve Schwent
... This infographic identifies the three pillars, nine business capabilities and 19 activities needed to successfully deliver a customer experience initiative. This framework helps application leaders decide where to start, identify gaps and pain points, and assess CX management maturity. Overview Gartne ...
Analyst(s): Price Christian | Ilona Hansen | Michael Chiu | Don Scheibenreif
... AI is reshaping workplace applications and how people engage with them. Digital workplace application leaders can use these predictions about embedded intelligence, adaptive experience and autonomous orchestration to get ready for accelerating change. Overview Strategic Planning Assumptions Analysis A L ...
Analyst(s): Helen Poitevin | Christopher Trueman | Lacy Lei | Will Grant | Tori Paulman | Nitish Tyagi
... K-12 education’s challenges are evolving, but continue to be significant nonetheless. The focus for K-12 CIOs is turning to leveraging all the digital investments made to date, identifying which remain to be made, and to creating an agile, composable digital learning organization. Overview What You Ne ...
Analyst(s): Paul Furtado | Saher Mahmood | Tony Sheehan | Kelly Calhoun Williams