... Contact center buyers are migrating from on-premises to cloud-based CCaaS solutions, at all levels of scale, and digital and self-service complexity. This research will help customer service and support technology leaders find the best-fit providers for their needs. Market Definition/Description Magic ...
Analyst(s): Drew Kraus | Megan Fernandez | Pankil Sheth | Pri Rathnayake | Jason Bridge
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? Your first 100 days as CTO will be critical to your success. Enterprise architecture and technology innovation leaders who have moved into a CTO role should create the right digital capabilities to support the evolution of your organization’s business model. Ov ...
Analyst(s): Samantha Searle | Arun Chandrasekaran | Nick Jones | Marty Resnick
... Access Insights Already a Gartner client? Most organizations are striving to adapt their culture to accelerate their digital journey. CIOs can use this tool to identify the necessary culture changes to ensure their team’s behaviors are well-aligned to their enterprise’s digital ambition. Overview Direct ...
Analyst(s): Christie Struckman | Kristin Moyer | Rob O'Donohue | Daniel Sanchez Reina
... This video provides an overview of the Gartner Healthcare Team’s business drivers research and key take-aways that healthcare payer, provider and life science CIOs can use in strategic planning conversations with their peers. Overview Recommended by the Authors Gartner Insights Abstract ...
Analyst(s): Jeff Cribbs | Kate McCarthy | Mandi Bishop | Bryan Cole | Animesh Gandhi
... Access Insights Already a Gartner client? EA and technology innovation leaders should use this Market Guide to help understand the evolving market dynamics around providers offering business-outcome-driven EA consulting services, and to identify their capabilities. Market Definition Market Direction Mark ...
Analyst(s): Marcus Blosch | Saul Brand | James McGovern
... Access Insights Already a Gartner client? Legal and compliance applications profit from AI, automation and advanced analytics, but technology innovation alone doesn’t guarantee success. This note highlights three vendors that use process design, content services and user experience to improve establis ...
Analyst(s): Patrick Connaughton | Jim Murphy | Nader Henein
... Disruptions like the COVID-19 pandemic generate challenges for organizations of all sizes. Technology innovation leaders (including CTOs, CIOs, heads of innovation and enterprise architects) can use this research to turn these challenges into opportunities for enterprise recovery and reinvention. Gar ...
Analyst(s): Gilbert van der Heiden | Marty Resnick | Marc Kerremans
... Access Insights Already a Gartner client? This Toolkit helps enterprise architecture/technology innovation leaders define and clarify EA tool use cases, and develop an effective RFP that differentiates vendors and their product offerings, driving better purchase decisions. When to Use Recommended by the ...
Analyst(s): Nolan Hart | Derek Miers | Gilbert van der Heiden | Akshay Jhawar
... Access Insights Already a Gartner client? Each interaction with the board or senior leaders affords the chance for enterprise architecture and technology innovation leaders to demonstrate they are critical to building technology-enabled business and operating models. Being properly prepared with the r ...
Analyst(s): Tina Nunno | Marcus Blosch | Saul Brand