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Premium Research Feb 2023
... Gartner’s 2023 Strategic Roadmap empowers CRM leaders to meet operational goals and strategic ambition through value-enhanced self-service and assisted service experiences. The eight building blocks of customer service and support provide a framework to define and articulate technology strategy. Over ...

Analyst(s):   Jim Robinson   |   Drew Kraus   |   Steve Blood   |   Pri Rathnayake   |   David Norrie   |   Bern Elliot   |   Daniel O'Sullivan   |   Wynn White
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Research Nov 2020
... The ongoing global pandemic has created seismic shifts in how education offers learning, instruction and engagement. Education CIOs must pivot, adapt and respond to changes that require new business models, support new academic offerings and delivery options, and bolster reliable partnerships. Overvi ...

Analyst(s):   Kelly Calhoun Williams   |   Robert Yanckello   |   Jan-Martin Lowendahl   |   Tony Sheehan   |   Terri-Lynn Thayer   |   Glenda Morgan
Premium Research Nov 2023
... At MWC Las Vegas 2023, key themes raised by participants focus on 5G progress ready to drive growth, B2B services, AI/ML and generative AI. This research highlights top developments for CSP CIOs to keep a pulse on as they impact strategy, opportunities and challenges in the communications industry. M ...

Analyst(s):   Kameron Chao   |   Susan Welsh de Grimaldo   |   Juha Korhonen   |   Ajit Patankar   |   Enrique Hernandez-Valencia
Research Dec 2023
... Access Insights Already a Gartner client? Communications service provider CIOs and tech leaders are investing in technologies (e.g., the cloud, artificial intelligence and machine learning) that scale operational efficiency. They need a long-term business vision, an appropriate operating model and org ...

Analyst(s):   Jouni Forsman   |   Amresh Nandan   |   Enrique Hernandez-Valencia   |   Juha Korhonen   |   Mike Edholm   |   Mounish Rai
Premium Research Dec 2019
... Access Insights Already a Gartner client? To achieve competitive advantage, organizations will create intelligent business and operating models underpinned by innovative technologies, data and analytics. EA and technology innovation leaders must develop services, methodologies and competencies to supp ...

Analyst(s):   Philip Allega   |   Saul Brand   |   James McGovern   |   Jack Santos   |   Marcus Blosch   |   Marty Resnick
Research Mar 2021
... Access Insights Already a Gartner client? Our sixth annual CDO survey shows chief data officers and other D&A leaders that their role is growing in influence and impact. CDO success is characterized by an ability to provide measurable value to multiple business stakeholders. Unsuccessful CDOs focus on ...

Analyst(s):   Mike Rollings   |   Debra Logan   |   Carlie Idoine   |   Alan D. Duncan   |   Jitendra Subramanyam   |   Lydia Clougherty Jones
Research Oct 2020
... Access Insights Already a Gartner client? Developing a software engineering strategy that is fit for the future is a huge struggle, as business landscapes are constantly shifting and user demands are increasing exponentially. Application leaders should demand adherence to composable enterprise archite ...

Analyst(s):   Dennis Gaughan   |   Anthony Mullen   |   Nick Heudecker   |   Rita Sallam   |   Gene Alvarez   |   Benoit Lheureux   |   Mark Beyer   |   Yefim Natis
Premium Research Sep 2024
... All solutions in this Magic Quadrant offer effective protection against most common attacks. Buyers should evaluate the included EPP vendors in the context of a comprehensive workspace security strategy and broader security operations modernization projects. Strategic Planning Assumptions Market Defin ...

Analyst(s):   Franz Hinner   |   Satarupa Patnaik   |   Evgeny Mirolyubov   |   Chris Silva   |   Deepak Mishra
Premium Research May 2025
... This research highlights six trends that are enabling organizations to navigate disruption and efficiently deliver capabilities. Software engineering leaders must use this foresight to accelerate innovation with AI-driven automation and implement efficient, future-ready engineering practices. Overvie ...

Analyst(s):   Manjunath Bhat   |   Philip Walsh   |   Joachim Herschmann   |   Arun Batchu   |   Cary Pillers   |   Haritha Khandabattu   |   Nitish Tyagi
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