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Research Apr 2025
... Access Research Already a Gartner client? ServiceNow, a Leader in the Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation ...

Analyst(s):   Chris Matchett   |   Rich Doheny
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Premium Research Mar 2026
... decisions orchestrated by both people and machines in near real time. This session grounds you in the enterprise impacts of an AI-first approach, why it is important and how to pivot toward this model. Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Alan D. Duncan
Research Dec 2025
... collects IT Spending and Staffing data from the IT Budget Tool and other sources on a year round basis.This analysis provides insight into metrics for the Industrial Manufacturing Industry from that dataset. CIOs and IT Leaders should measure and benchmark their organization’s IT metrics using the IT Budget ...

Analyst(s):   Aditi Sharma   |   Jamie Guevara   |   Eric Stegman   |   Prachi Tyagi   |   Pankaj Mehta
Research Dec 2025
... collects IT Spending and Staffing data from the IT Budget Tool and other sources on a year round basis. This analysis provides insight into metrics for the Consumer Products Industry from that dataset. CIOs and IT Leaders should measure and benchmark their organization’s IT metrics using the IT Budget ...

Analyst(s):   Jamie Guevara   |   Prachi Tyagi   |   Pankaj Mehta   |   Aditi Sharma   |   Eric Stegman
Research Dec 2025
... collects IT Spending and Staffing data from the IT Budget Tool and other sources on a year round basis. This analysis provides insight into metrics for the Professional Services Industry from that dataset. CIOs and IT Leaders should measure and benchmark their organization’s IT metrics using the IT Budget ...

Analyst(s):   Eric Stegman   |   Jamie Guevara   |   Prachi Tyagi   |   Pankaj Mehta   |   Aditi Sharma
Webinar March 25 2026
In this complimentary webinar, a panel of Gartner analysts break down some building blocks of effective cost management – standard frameworks, clear measures of success and cross-functional collaboration -- to help you craft a winning strategy that can maximize spending and invest in your future.
Research January 29 2026
... organizations adapt and evolve the business model to cope with changing times. Analyst(s): Elias Khnaser, Brad Dayley, Carlton Sapp, Patrick Hevesi Whether it’s the immediate impact of a viral pandemic, economic recession or new competition from external disruptors, organizations across the globe may face some ...
Premium Research Jun 2026
... Gartner First Takes Fresh insights on emerging trends IT leaders face new governance, cost and usage challenges with Microsoft’s M365 Copilot Cowork, which they must address rapidly now the product is in GA with a consumption-based pricing model. To mitigate unplanned costs while promoting new ways ...

Analyst(s):   Max Goss   |   Yoann Bianic   |   Olga Martí   |   Dan Wilson
Research Mar 2017
... while committing to build up digital and IT capabilities. CIOs have an imperative to forecast the expertise they will need, incubate areas of knowledge and build the right mindsets. Impacts Analysis Impacts and Recommendations Almost six out of 10 CEOs plan to build IT and digital capabilities in-house, putting ...

Analyst(s):   Diane Morello
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