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The Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organization through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow ...
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... Geopolitical instability is reshaping CIO priorities. Cost control, sovereignty and operational resilience now take precedence, while AI scaling and innovation slow. CIOs must reset their focus and pursue only what can succeed under these new, more volatile conditions. Insights at a Glance Strategic P ...
Analyst(s): Mary Mesaglio | Jamie Heyes | Marc Kelly
... Amid major disruptions, the energy and utilities industry presents growth opportunities for technology and service providers. These two downloadable decks provide product leaders with insights into trends, market shifts, and buyer priorities for strategic advantage in the power and utilities and oil ...
... Access Insights Already a Gartner client? The contact center infrastructure market continues to shrink. Yet, many users of these on-premises and private cloud contact center systems are not yet ready to migrate to CCaaS solutions. This Market Guide helps customer service and support technology leaders ...
Analyst(s): Drew Kraus | Pri Rathnayake | Jason Bridge
... Software engineering leaders are increasingly responsible for building AI-enabled applications and AI agents, but lack a practical framework for doing so. Use this playbook to navigate the tech stack, development life cycle, skills, operations and economics of AI engineering. Gartner Recommended Read ...
Analyst(s): Tigran Egiazarov | Nabeeha Ahmed | Shiva Varma
... Access Insights Already a Gartner client? Critical perspective and insight from Sr. Director Analysts Akis Sklavounakis, Will Sommer, and Frank O’Connor Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Frank O'Connor | Will Sommer | Akis Sklavounakis
... Gartner benchmarked the website and mobile app performance of 1,139 brands across five sectors and 11 industries. Digital marketing leaders can use this research to identify key trends, best practices and examples of channel leaders across site and path-to-purchase dimensions for improvement opportu ...
Analyst(s): Anirudh Bhardwaj | Ipsa Jaiswal | Kassi Socha
... Access Insights Already a Gartner client? Emerging agentic AI platform vendors are not monetizing services. To scale, product leaders must pivot to one of three strategic paths: providing outcome-as-agentic-service, developing and monetizing in-house services, or establishing a services channel progra ...
Analyst(s): Radu Miclaus | Christine Tenneson | Vuk Janosevic