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Premium Research Oct 2025
... Successful AI governance requires an operating model, policies, controls and enabling technologies. It is necessary to balance AI’s value with the new risks resulting from its criticality, scalability and democratization. Use Gartner’s AI governance playbook to design, implement, and adjust AI governance ...

Analyst(s):   Svetlana Sicular
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Research Oct 2025
... Access Research Already a Gartner client? Most risk teams formally assess risk exposure, but far fewer consider the critical relationship it has to risk appetite. This document provides a framework for heads of enterprise risk management to align and reinforce risk appetite with what your organization ...

Analyst(s):   Matt Hoyles
Research Nov 2025
... influence business strategy. To be seen as an effective strategy contributor, CIOs need to adopt and consistently demonstrate three key behaviors to amplify IT’s role as a driver of business outcomes. Gartner Research ...

Analyst(s):   Bin Li
Research Nov 2025
... but must address compliance and vendor entrenchment risks. Read this research to learn how governance, advisory councils, centers of excellence, and IT vendor management address these risks. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Evun Wyer
Premium Research Nov 2025
... The wide range of content types makes it difficult to choose the right mix. This research highlights five content types by investment, customer engagement level, use cases, and the marketing objectives they support. Digital marketing leaders can use this research to plan an optimal content strategy. ...

Analyst(s):   Nicole Coskren
Premium Research Nov 2025
... ServiceNow renewals need advanced planning and a clear view of future business needs. This toolkit helps IT leaders maximize leverage, negotiate strategic terms, and control costs associated with uplifts and repackaging during ServiceNow contract renewals. Gartner Research ...

Analyst(s):   Biswajit Maity   |   Domenico Scriva   |   Jan Cook   |   Samantha Ruiz   |   Lance Pate   |   Christopher Dixon
Research Dec 2025
... challenges organizations with stakeholder engagement, change management, and integration complexity. These insights guide heads of infrastructure and IT operations to drive business alignment, enable iterative rollout, and leverage automation and AI for improved service delivery. Gartner Research ...

Analyst(s):   Chris Laske   |   Rich Doheny   |   Mark Cleary
... to embed AI into operations. What steps can I take to align IT modernization and service delivery? Overcome legacy limits and align strategy to deliver resilient services. How Gartner supports public sector IT leaders Former public sector IT leaders give you faster, easier access to custom guidance, bespoke ...
Research Feb 2025
... market will grow 3.9%. New potential tariffs are not intrinsic in this 4Q24 iteration, but offered as an alternative scenario. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Notes Gartner Insights Abstract ...

Analyst(s):   Rounak Bhattacharyya   |   Namrata Banerjee   |   Divyanshu Singh   |   Ranjit Atwal   |   Tracy Tsai   |   Rishi Padhi
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