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Research January 28 2026
... accounting for approximately 70% of total retail sales. However, as e-commerce growth rates slow down from peak levels during COVID-19, retailers are finding it difficult to keep up with changes in client expectations. Retail CIOs must enhance in-store experiences, optimize merchandising processes, and support ...
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Research January 28 2026
... are seeking to implement smart initiatives in order to achieve efficiency, safety, carbon neutrality and quality. Manufacturing CIOs responsible for IT optimization and modernization must identify the smart manufacturing initiatives that are best suited for the company, and develop a roadmap of use cases ...
Premium Research Oct 2025
... Lack of influence, insufficient data and policy uncertainty make it hard for enterprises to meet their value chain greenhouse gas emission reduction targets. CSCOs can unlock sustainability goals by establishing a baseline, identifying high-impact reduction levers and crafting a decarbonization roadmap ...

Analyst(s):   Laura Rainier   |   Lindsay Azim
Research Oct 2025
... Access Research Already a Gartner client? The increased proliferation of AI use cases makes it difficult for organizations to know where to start. CHROs can customize the attached template to run a workshop with their HR function and find the best use case ideas. When to Use Directions for Use Gartner ...

Analyst(s):   Jackie Watrous   |   Eser Rizaoglu
Research Dec 2025
... Access Insights Already a Gartner client? When environments are uncertain, it is common for organizations to react by becoming more cost averse. However, this approach often introduces its own set of risks. This research highlights cost-averse CIO I&O strategies that can lead to longer-term innovation ...

Analyst(s):   Mark Margevicius   |   Jonathan Forest
Research Oct 2025
... Already a Gartner client? An uncertain economic environment, along with the emergence of generative AI and agentic AI, creates new urgency for AI leaders. It’s critical to align your AI priorities with the organization’s goals. Use these insights to pinpoint stakeholder needs and translate them into AI-driven ...

Analyst(s):   Pieter den Hamer
Research Dec 2025
... Access Insights Already a Gartner client? ServiceNow’s entry into identity adds to the competitive dynamics of the segment, positioning it to offer visibility, posture management, and identity governance and administration to its customers. With this deal for Veza, other emerging identity visibility ...

Analyst(s):   Frank Marsala   |   Tarun Rohilla
Research Dec 2017
... support spending, staffing, and quality measures and distributions. Information provided was collected between 2013 and 2017 from a global audience. Analysis Overview IT Key Metrics Data Research Background IT Key Metrics Data Key Applications Measures Overview Using This Research Gartner IT Key Metrics ...

Analyst(s):   Eric Stegman   |   Linda Hall   |   Shreya Futela   |   Disha Badlani
Research Dec 2017
... development spending and staffing, measures and distributions. Information provided was collected between 2013 and 2017 from a global audience. Analysis Overview IT Key Metrics Data Research Background IT Key Metrics Data Key Applications Measures Overview Using This Research Gartner IT Key Metrics Data ...

Analyst(s):   Eric Stegman   |   Disha Badlani   |   Linda Hall   |   Shreya Futela
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