... their investments in AI, but most contact center GenAI investments fail to meet their business objectives. This research explains how to rightsize AI spend and identifies leverage points to negotiate favorable CCaaS contracts. Insights at a Glance Strategic Planning Assumption Impact Brief Actions Cautions ...
Analyst(s): Pankil Sheth | Jason Bridge
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... vital for aligning investments with C-level priorities, furthering financial discipline, and boosting PMO influence as CIOs increase AI ambition and spend. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... monitor real-time user behavior to dynamically predict churn with high precision. Tech CEOs must use agentic analytics to address underinvestments of AI spend to autonomously drive net revenue retention. Insights at a Glance Impact Brief Actions How to Execute Success Measures Contributors Gartner Recommended ...
... AI-native development platforms use AI models to create software faster than was previously possible. CIOs are excited about this technology because it improves developer productivity, enables innovation, and holds the potential to replace off-the-shelf SaaS software with custom-built alternatives. ...
Analyst(s): Manjunath Bhat | Bill Blosen | Gene Alvarez | Dave Micko | Mark O'Neill
... Access Research Already a Gartner client? Self-service is integral to a customer engagement strategy, but organizations often treat it separately from assisted service. Customer service and support leaders can use this roadmap to build an integrated self- and assisted service program that leverages AI ...
... Access Insights Already a Gartner client? This Market Guide provides an overview of the market segments that constitute organizational change management. It helps PPM leaders identify their current use case(s) for OCM tools or services and determine which market segments best support those needs. Overview ...
... IT systems rely on third-party components and data, from software built on open-source code to LLMs trained on vast public datasets. Proper attribution is essential to maintaining and securing such systems. CIOs can use new tools to validate the digital provenance of code, data, processes and media. ...
... client? Meaningful employee recognition is a powerful driver of engagement, experience, and productivity; yet, many organizations struggle to deliver it effectively. This Innovation Insight reveals how total rewards leaders can harness technology to maximize the impact of their recognition and reward ...
Analyst(s): Ron Hanscome | Rania Stewart | Anand Chouksey | Chris Pang
... growth, developing new capabilities and new ways of doing business. This research shows CSCOs how to build new foundations in supply chain that will turn it from a back-end cost center into a customer-facing growth engine. Key Findings Introduction Analysis Conclusion Methodology Contributors Gartner Recommended ...