... growth, developing new capabilities and new ways of doing business. This research shows CSCOs how to build new foundations in supply chain that will turn it from a back-end cost center into a customer-facing growth engine. Key Findings Introduction Analysis Conclusion Methodology Contributors Gartner Recommended ...
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... 33% across Microsoft 365 and Office 365 beginning 1 July 2026. The move comes weeks after eliminating SaaS volume discounts in November 2025. Heads of IT sourcing and procurement must prepare now to minimize cumulative and unbudgeted cost increases. Overview Contributors Gartner Recommended Reading Notes ...
... IT sourcing, procurement, and vendor management leaders often lack knowledge of which Salesforce contract terms are negotiable and the difficulty of negotiating each one. This tool identifies high-risk clauses in the MSA and order form, rates negotiability based on leverage, and guides you in reducing ...
Analyst(s): Quintin Casper | Jo Liversidge | Matthew Higgins | Rebecca Martin
... Access Research Already a Gartner client? Self-service is integral to a customer engagement strategy, but organizations often treat it separately from assisted service. Customer service and support leaders can use this roadmap to build an integrated self- and assisted service program that leverages AI ...
... Access Insights Already a Gartner client? This Market Guide provides an overview of the market segments that constitute organizational change management. It helps PPM leaders identify their current use case(s) for OCM tools or services and determine which market segments best support those needs. Overview ...
... The hype around AGI and, lately, superintelligence is propelled by a race between AI powerhouses. But it spreads fear and forms a distraction for CIOs and other innovation leaders who need to focus on a different goal for 2026: delivering value with AI. Gartner Research ...
Analyst(s): Daryl Plummer | Lauren Kornutick | Dave Aron | Andrew Frank | Oleksandr Matvitskyy | Frank Buytendijk | Frank Ridder | Pieter den Hamer | Deepak Seth | Monica Basso | Errol Rasit
... In an era of mixed results from AI use and increased scrutiny on AI spending, cybersecurity leaders are expected to lead targeted AI adoption initiatives that yield tangible improvements within their programs. Key insights from the Adopting AI in Cybersecurity Pickup Team highlight how members enable ...
... The ‘Wild West’ era of unchecked AI spend is being reined in by leading organizations. A collaborative framework between Procurement, FinOps, and AI practices that dynamically manages AI models and metrics, optimizes consumption and aligns contracts is essential for economically sustainable AI. Insights ...
... Already a Gartner client? As megavendors such as Microsoft, Google and Salesforce embed more GenAI and agentic AI capabilities into their solutions, IT increasingly struggles to keep up with the pace of change. Application leaders must establish operational AI governance at the application level to proactively ...
Analyst(s): Tristan Iles | Stephen Emmott | Max Goss