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Research Apr 2022
... service market is forecast to reach $237 billion by 2025 — a five-year compound annual growth rate of 10.9%. Demand is driven by the need to execute on digital business initiatives and talent shortages resulting in a reliance on service providers. Overview Forecast Data Summary Forecast Model Summary Influencing ...

Analyst(s):   Colleen Graham   |   Susanne Matson   |   Brendan Williams
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Research Jan 2021
... refinement service market is forecast to reach $249 billion by 2024, growing at a five-year CAGR of 9.3% in U.S. dollars. Growth slowed in 2020 due to the pandemic, but will increase as organizations will accelerate their adoption of digital business. Overview Forecast Data Summary Forecast Model Summary Influencing ...

Analyst(s):   Brendan Williams   |   Susanne Matson   |   Dean Blackmore
Premium Research Dec 2025
... automation gap” by empowering knowledge workers to build enterprise automation through natural language prompting. While this no-code strategy seeks to remove IT bottlenecks, the transition faces notable hurdles that currently limit broad deployment appeal for organizations with multiple agent platforms. Key risks ...

Analyst(s):   Avivah Litan   |   Max Goss   |   Nikos Drakos   |   Joe Mariano   |   Sarah Davies   |   Simone Cleminson
... Gartner for Executive Programs Building a Data-led Foundation to Achieve Success Organization: Environment Protection Authority, Victoria Industry: Government Revenue: N/A Employees: 700 Mission-critical priority Build a data-driven culture and become a prevention-focused regulator led b ...
Premium Research Aug 2026
... Board survey summary features inputs from eight Gartner Research Board for Divisional CIOs members on their IT delivery models, factors influencing the decision to transition from in-house IT delivery structure, and maturity of their in-house capacity management practices. Overview Summary of Results ...

Analyst(s):   Consult the Board Research Team
Research Nov 2025
... Access Research Already a Gartner client? The emergence of AI agents signals a profound expansion of the IT function’s scope. CIOs must prepare to make the IT stack “agent-ready,” increase agent-driven IT operations, offer agent self-service for the business, prepare to manage agent resources, and address ...

Analyst(s):   Rajesh Kandaswamy   |   Arun Chandrasekaran   |   Cameron Haight   |   Avivah Litan   |   Jason Wong   |   George Brocklehurst   |   Erick Brethenoux
Research Jul 2026
... Access Insights Already a Gartner client? Success in a federated IT model depends on strong collaboration. Beyond running core services, central IT must provide strategic guidance, expertise, and on-demand advisory support that enable regional teams to deliver effectively. Insights at a Glance Impact ...

Analyst(s):   Aditi Pant
Research Sep 2026
... Access Insights Already a Gartner client? Technology decisions are often made before heads of IT procurement are involved, limiting influence to contract execution. To remain strategically relevant, heads of IT procurement must improve technology decision quality, shape commercial choices and manage vendor ...

Analyst(s):   Biswajit Maity   |   Jess Aggio   |   Shubham Rathore
Announcement July 09 2026
... is the world authority on AI. More information can be found here. About Gartner for Information Technology Executives Gartner for Information Technology Executives provides actionable, objective insight to CIOs and IT leaders to help them drive their organizations through digital transformation and lead ...
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