... empowers customer service leaders with greater choice in technology decisions. Service organizations that ignore this unification trend will continue to spend on duplicate functionality and face increased complexity to scale. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief Implications ...
Analyst(s): Uma Challa
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... The direct AI services market is growing at double the annual rate of the broader services market. Gartner projects global spending on direct AI services will reach $516 billion by 2029, with a CAGR of 14.7% over five years. Tech general managers can use this research to identify profitable and promising ...
Analyst(s): Matthew Brown | Ben Fieselmann | Chrissy Healey | Colleen Graham
... Cloud spending is unpredictable, making business justification and ROI of cloud workloads hard to prove. This guidance helps cloud architects use unit economics to connect costs to business value indicators, shifting from tactical cost-cutting to strategic value-driven optimization. Overview Problem ...
... expensive, yet many organizations misallocate capital expenditures (CapEx) due to weak planning rigor. This research provides 2026 benchmarks for CapEx spending, mix, weighted average cost of capital assumptions, and approval thresholds to help CFOs validate plans, improve prioritization, and strengthen governance ...
... The 2024 Gartner CIO and Technology Executive Survey identifies technology spending trends and digital technology investment objectives for CIOs and technology executives in India. Download this PowerPoint presentation for detailed insights on how Indian CIOs can use the survey results to achieve business ...
... Security remains a top spending priority for enterprises due to the heightened threat environment, cybersecurity regulations and sustained geopolitical risks. This webinar will equip technology general managers with the knowledge and insights needed to navigate this complex landscape effectively. Session ...
... Access Research Already a Gartner client? Inflation and interest rates still drive caution among European CMOs. However, rebounding media spend and stabilized consumer confidence boost optimism. For growth, CMOs must prioritize productive operations and recalibrate investment to objectives. Overview ...