... While service leaders aim to cut costs with AI chatbots, the complexity of natural language and inconsistency of GenAI outputs often undermine ROI. This research provides step-by-step guidance for combining manual testing with agentic AI and other AI-augmentation techniques to maximize chatbot ROI. I ...
Analyst(s): Ian Elliott
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... Identify, prioritize, and communicate cost optimization opportunities (such as scaling AI across the SDLC, reducing tooling costs) that improve efficiency and free up funds for high-value innovation. Outcome Suggested Partners Step 1 Step 2 Step 3 Gartner Insights Abstract ...
... As business demands grow and global volatility increases, thinly stretched legal departments must rethink talent management or face significant skills and resource gaps. GC can better leverage paralegals, an often-overlooked resource, to unlock greater efficiencies. Insights at a Glance Issue Impact Mor ...