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Research Feb 2026
... Access Insights Already a Gartner client? CFOs are relying on AI to achieve an average of 7.5% revenue growth without adding staff, which can’t be achieved without sufficient hustle from their CIOs. CIOs provide better support when CFOs (re)design structures for open communication, not waiting for the ...

Analyst(s):   Mallory Bulman
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Premium Research Feb 2026
... Most AI-focused brand governance efforts drive consistency across content assets, but brand experience spans all interactions. CMOs can use guidance to use AI to uphold brand standards across key sales and service interactions, ensuring consistent brand experiences beyond content. Insights at a Glanc ...

Analyst(s):   Carlos Guerrero
Premium Research Apr 2026
... CFOs enter 2Q26 with an intense focus on digitizing and scaling the finance function but face mounting challenges from unclear AI ROI and significant gaps in the finance talent bench. This CFO survey data highlights the urgency around finance skill development and the need for stronger CFO digital l ...

Analyst(s):   Dennis Gannon
Premium Research Nov 2025
... The rise of AI agents will democratize automation, empowering workers to independently create and manage agents. IT must become an agent-enabler, providing curated toolkits, standards, policies, and guardrails to prevent agent sprawl, ensure security, and avoid being labeled a bottleneck. Gartner Research ...

Analyst(s):   Rajesh Kandaswamy   |   Jason Wong
Premium Research Jul 2026
... preventing them from assessing long-term impacts or building the essential groundwork required. This guide offers resources to create an AI strategy for IT operations, ensuring optimal AI integration and agility for evolving needs. Overview Steps Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Ashish Banerjee   |   Ajeeta Malhotra
Research Dec 2020
... Access Insights Already a Gartner client? This research contains high-level IT Security cost efficiency and staff productivity ratios. Information provided was collected throughout 2020 from a global group of CIOs and IT leaders. Key cost and support distributions as well as metrics based on industry ...

Analyst(s):   Shreya Futela   |   Eric Stegman   |   Sneha Sharma   |   Nick Michelogiannakis   |   Jamie Guevara   |   Shaivya Kaushal
Premium Research Jul 2024
... Workday is one of the leading vendors of cloud solutions for financial management, human capital management, enterprise planning, analytics and spend management. Sourcing, procurement and vendor management leaders can use this Vendor Rating to gauge Workday’s suitability for their organization. Overall ...

Analyst(s):   Fabio Di Capua   |   Neha Ralhan   |   Ishan Anand   |   Adam Woodyer   |   Greg Leiter   |   Quintin Casper
... will require robust datasets.” Table 1. Retail IT Spending Forecast (Billions of U.S. Dollars)   2018 2019 2020 2021 2022 Internal Services 33.3 33.8 34.0 34.3 34.9 Software 30.2 32.8 35.7 38.6 40.5 IT Services 81.6 85.7 90.2 95.0 100.0 ...
Premium Research Sep 2026
... This toolkit enables CIOs to build future-ready IT succession pipelines by identifying what talent and roles will be needed, pinpointing who among their high-potential talent can fill them, and establishing how to develop successor readiness as business and technology needs evolve. Why and When to Use ...

Analyst(s):   Vimarsh Bakaya   |   Rob O'Donohue   |   Lily Mok
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