... Already a Gartner client? ITSM maturity is essential for delivering consistent, high-value IT services but many organizations are unclear on where to start or how to prioritize. This research provides a framework to help IT service management leaders prioritize and implement sustainable improvements across ...
Analyst(s): Ankita Hundal | Mark Cleary | Joe Rogus
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... the addition of experience-level agreements to an IT services agreement, SPVM leaders require a simpler way to incorporate the right measures for better outcomes. Use this research to understand the essential components to begin incorporating XLAs into IT services deals. Overview Introduction Analysis ...
Analyst(s): Mark Whitehouse | Tom Sieber | Karl Rosander | Matt Baldino
... Access Insights Already a Gartner client? Advances in agentic and GenAI have disrupted machine translation capabilities, creating new product categories and forcing the evolution of existing solutions. Enterprise application leaders need to master this emerging technology and realign organizations to ...
Analyst(s): Bern Elliot | Gabriele Rigon | Adrian Lee
... Oil and gas companies are advancing intelligent operations by attempting to create a measurable line of sight between technology and business goals. This presentation highlights five impactful case examples — covering context, solutions, technologies, and outcomes. Download the deck to learn more. Ho ...
Analyst(s): Nicole Foust | Ricardo Chang | Simon Cushing
... Access Insights Already a Gartner client? An effective privacy user experience (UX) is critical to increasing user trust while facilitating compliance. Cybersecurity leaders should use this guide to identify the key components to manage consent and preferences, subject rights requests, and web tracker ...
Analyst(s): Bernard Woo | Stefan Dumitrescu | Shadrock Roberts
... Access Insights Already a Gartner client? Gartner has curated 15 top technological innovation videos from the 2025 Gartner Eye on Innovation Awards finalists and winners. These examples provide valuable insights for power and utilities CIOs, helping to inspire their teams and shape their own transform ...
Analyst(s): Nicole Foust | Simon Cushing | Ricardo Chang
... Access Insights Already a Gartner client? Heads of I&O responsible for the enterprise WAN face challenges with network performance, security, cloud and AI traffic demands. Use this research to evaluate global WAN providers’ capabilities across network services, cloud connectivity and managed services ...
Analyst(s): Katja Ruud | Gaspar Valdivia | Karen Brown
... To thrive amid trade volatility and AI‑driven disruption, retail CSCOs must redesign supply chains around resilient sourcing, agentic AI, talent upskilling and circularity, turning execution, trust‑based networks and technology into drivers of margin protection and customer value. Gartner Insights Ab ...
Analyst(s): Chap Achen | Tessa Mahon | Gerhard Grimm
... HNW customers are vital in financial services, contributing major AUM and revenue while driving demand for tailored solutions, innovation and service. Leaders in retail banking can use this content to explore HNW customer needs and expectations, thus enhancing firm growth and retention. Gartner Insig ...
Analyst(s): Kristy Waterhouse | Hannah Edmunds | Chuck Thomas