... CSCOs are placing big bets on increasingly complex technology portfolios. Today, it is insufficient to measure ROI only for discrete projects. This research shows why the Digital Value Framework is imperative for assessing the total technology portfolio and communicating ROI in clear business terms. ...
Analyst(s): Veena Variyam | Michael Dominy | Leonard Ammerer
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... intelligence, geopolitics, shifting tariff and trade patterns, and changing labor markets. Executive leaders must intentionally rightsource business and IT capabilities to optimize value and cost for their organization. Overview Why This Matters Analysis Next Steps Gartner Research ...
Analyst(s): Janelle Hill | Chet Geschickter | Maddie Otter
... organizations seeking to enhance visibility, decision quality and resilience. Planning leaders can use this research to understand what a DSCT is, how it can benefit them and how to evaluate the need for investments in a DSCT. Overview Conclusion Gartner Recommended Reading Gartner Research ...
Analyst(s): Jan Snoeckx | Christian Titze | Sai Krishnan
... AI’s popularity can lead to employees using it in creative ways that might violate policy and risk exfiltration of confidential data, threatening enterprise value and reputation. CISOs must define a robust program of education, monitoring and filtering to encourage innovation while mitigating shadow ...
Analyst(s): John Watts | Jeremy D'Hoinne | Andrew Walls
... Gartner Hype Cycles are graphic representations of the maturity, relevancy and adoption rate of emerging and mainstream innovations. CIOs and IT leaders can use Hype Cycles and associated Priority Matrices to strategize roadmaps for investing in the right innovations at the right time. Overview Introduction ...
Analyst(s): Donna Medeiros | Mandi Bishop | Yanni Karalis
... issues lead to increased costs for customer service and support organizations and harm CX. Quantifying this avoidable service demand is challenging, as it often originates outside the function. This research helps leaders advocate for initiatives aimed at removing avoidable issues. Overview Data Insights ...
Analyst(s): Keith McIntosh | Melissa Fletcher | Emily Potosky
... Smart care venues are physical and virtual environments designed for diagnosis and treatment. A care venue achieves “smart” status when it can effectively use patient-centric operational intelligence and be dynamically configured to meet clinicians’ and patients’ specific needs and preferences. Overview ...
... Access Research Already a Gartner client? Rising data volumes, regulatory requirements and increased IT complexity are driving up backup and recovery costs. Heads of I&O must guide their teams to identify cost drivers, optimize total cost of ownership, ensure compliance, and strengthen data protection ...
... Access Research Already a Gartner client? When done well, personalization leads to business growth. However, when done poorly, it can feel irrelevant and intrusive to consumers and B2B buyers, impacting privacy concerns and brand trust. CMOs must course-correct by incentivizing customers to share their ...