... organizations seeking to enhance visibility, decision quality and resilience. Planning leaders can use this research to understand what a DSCT is, how it can benefit them and how to evaluate the need for investments in a DSCT. Overview Conclusion Gartner Recommended Reading Gartner Research ...
Analyst(s): Jan Snoeckx | Christian Titze | Sai Krishnan
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... CSCOs are placing big bets on increasingly complex technology portfolios. Today, it is insufficient to measure ROI only for discrete projects. This research shows why the Digital Value Framework is imperative for assessing the total technology portfolio and communicating ROI in clear business terms. ...
Analyst(s): Veena Variyam | Michael Dominy | Leonard Ammerer
... AI’s popularity can lead to employees using it in creative ways that might violate policy and risk exfiltration of confidential data, threatening enterprise value and reputation. CISOs must define a robust program of education, monitoring and filtering to encourage innovation while mitigating shadow ...
Analyst(s): John Watts | Jeremy D'Hoinne | Andrew Walls
... Adobe’s price increases and rigid terms are straining budgets as it introduces GenAI features into its Digital Media products. SPVM leaders should explore strategic upsells, align deals to real user needs, leverage competition, and compare ETLA and VIP agreements to improve pricing and value. Overview ...
Analyst(s): Calum McDonald | Adam DeJoy | Rebecca Martin
... Gartner Hype Cycles are graphic representations of the maturity, relevancy and adoption rate of emerging and mainstream innovations. CIOs and IT leaders can use Hype Cycles and associated Priority Matrices to strategize roadmaps for investing in the right innovations at the right time. Overview Introduction ...
Analyst(s): Donna Medeiros | Mandi Bishop | Yanni Karalis
... issues lead to increased costs for customer service and support organizations and harm CX. Quantifying this avoidable service demand is challenging, as it often originates outside the function. This research helps leaders advocate for initiatives aimed at removing avoidable issues. Overview Data Insights ...
Analyst(s): Keith McIntosh | Melissa Fletcher | Emily Potosky
... impact many CIOs. This slide deck presents the impact on sourcing strategies and actions CIOs are taking to mitigate risks related to their outsourced IT services. Gartner Recommended Reading Gartner Research ...
... Access Research Already a Gartner client? Software engineering teams that struggle to deliver finished work because it fails to meet downstream teams’ expectations need a clear definition of done. Software engineering leaders can drive the creation and use of a definition of done to ensure quality and ...
... The generation gap between Gen Z and baby boomers impacts more than how we work. It also threatens institutional knowledge and data security. This episode of the CIO Mind Podcast discusses how to address these challenges and why organizations may be preparing the workforce for the wrong century. Overview ...