... Already a Gartner client? Factors such as human-versus-AI services and the impacts of geopolitical and IT vendor risk will profoundly affect IT service delivery. This research can help heads of IT sourcing, procurement and vendor management gain awareness and insight and prepare for these scenarios and ...
Analyst(s): DD Mishra | Karl Rosander | Alan Stanley | Ryuichi Tsuchiya | Matt Baldino
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... Benchmarking HR budgets helps CHROs uncover cost drivers, justify investments and align spend with strategy. Benchmarking does not serve as a definitive test for “right” or “wrong” spend levels. CHROs can use this analysis to improve their use of HR metrics benchmarking, enabling more effective and data-backed ...
... Gartner’s 2023 IT/OT Alignment and Integration Survey indicates that utilities are moving toward integration. Download the presentation to access industry insights on IT/OT goals, challenges and risks, along with actionable strategies that enhance internal alignment and integration plans. Gartner Research ...
Analyst(s): Kristian Steenstrup | Lloyd Jones | Jo-Ann Clynch | Lauren Wheatley
... 3 Bold and Actionable Predictions for the Future of GenAI Gartner’s predictions keep IT leaders informed and ahead of rapidly unfolding generative AI technology developments. December 5, 2025 Generative AI technologies will evolve quickly over the next four years. “AI, generative AI and the technologies ...
... Access Research Already a Gartner client? As change accelerates within the enterprise, CIOs must leverage new decision styles for IT governance to meet the enterprise’s needs at the pace of business. Gartner’s Adaptive Governance Framework helps CIOs shift decision making from traditional one-size-fits-all ...
... Access Research Already a Gartner client? Successful IT service management requires an integrated approach that builds on strong relationships to deliver service aligned with business expectations. Use this 100-day plan to assess your ITSM team’s ability to meet the organization’s needs and whether further ...
... Understanding how workflows through the team is critical for improving IT operational excellence. CIOs can use the steps and templates in this tool to visualize workflows and remedy operational inefficiencies. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...
... economic pressures, talent shortages, changing business models, rising energy costs and cybersecurity threats — provide CIOs with new opportunities to lead IT for sustainable growth through revolutionary work, responsible investment and resilient cybersecurity. Overview Introduction Analysis Gartner Recommended ...
Analyst(s): Paul Proctor | Kristin Moyer | Tina Nunno