... a Gartner client? Decisions related to IT service desk staffing are often driven by short-term events and poor diagnosis of IT service desk performance issues. This research helps IT service management leaders to identify the key steps required to develop an IT service desk staffing strategy. Overview ...
Analyst(s): Jen Lichucki | Siddharth Shetty | DD Mishra
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... ITSM platforms maintain a critical role in helping I&O leaders enable, automate, manage and deliver integrated IT services. Use this Market Guide to navigate the ITSM platforms market. Gartner Research ...
... Leverage this 5 step roadmap to plan and execute an agile and effective cloud migration initiative. Cloud migration has become a pivotal strategy for IT Leaders aiming to enhance their digital infrastructure and drive business innovation. As businesses increasingly transition their operations to the cloud ...
... demographic information for the IT Key Metrics Data 2014 publication series. This year’s edition is representative of 7,306 data points, from more than 80 countries, across 21 vertical industries captured throughout 2013. Analysis Gartner IT Key Metrics Data Series IT Key Metrics Data Source Definitions ...
Analyst(s): Linda Hall | Eric Stegman | Jamie Guevara
... stopping by? I&O leaders responsible for the digital workplace in 2024 will optimize costs, increase maturity and reduce IT’s environmental impact. Our digital workplace infrastructure and IT operations initiative shows how to create strategic roadmaps, improve operations and enhance digital experiences. ...
... Many IT service providers must still find a way out of their growth stalls. This webinar will help offering managers, responsible for portfolio growth, to understand how they can use SaaS management to improve their IT services footprint and expand into the digital technology and business service market ...
... IT sourcing, procurement and vendor management leaders must reevaluate their sourcing strategies, and explore new and additional location options to address the challenges associated with the widespread acceptance of remote service delivery. Gartner Research ...