... costs for capital, impacting CIO plans for digital transformation efforts and IT resiliency. CIOs can use these insights to understand how demographic forces impact the cost of capital, digital transformation efforts, and IT resiliency. Insights at a Glance Strategic Planning Assumption Issue Impact ...
Analyst(s): Jonathan Jackson
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... IT shared services friction slows delivery, creates costs and causes confusion. Poor governance and accountability is often the source of this friction. CIOs can use a RACI matrix to provide clarity in IT shared service responsibility and business ownership, ensuring alignment and high-quality delivery ...
... The transition of an IT services provider’s products and assets into evolving, repeatable solutions is seldom straightforward and often fractious. This research describes how offering managers can reduce negativity and ensure the transition delivers scalability and competitive advantage. Overview Introduction ...
Analyst(s): Chris Meering | Charles Sutherland | Danny Ryan
... Access Insights Already a Gartner client? Organizations often fail to capitalize on the data captured to measure SLA attainment. This guidance explains how to turn SLA data into a diagnostic engine, enabling proactive, data-driven service improvement and stronger vendor governance to reduce cost, risk ...
... The hype of agentic coding has prompted the software engineering organizations to question junior hiring, leading to long-term talent gaps and cost implications. They must continue to intentionally build the junior pipeline to support robust team health. Insights at a Glance Strategic Planning Assumpt ...
... Cloud providers optimized for delivering infrastructure for AI are growing in popularity, expanding beyond AI-native firms and model providers. Heads of I&O can use this research to evaluate the actual maturity of the self-proclaimed “NeoClouds” for their enterprise needs. Insights at a Glance Strateg ...
Analyst(s): Dennis Smith | Wataru Katsurashima | Alessandro Galimberti | Ed Anderson | Carolin Zhou | Ashish Banerjee
... Access Insights Already a Gartner client? Heads of I&O must contain AI use case risks to achieve meaningful returns. Use peer insight examples and lessons learned to unlock AI net value, ROI, and TCO by managing inflated expectations, agent overreach, inefficient investment, and low adoption. Insights ...
... Learn how top midsize enterprise innovators use digital and AI in creative ways to deliver tangible business results. Insights from the 2026 Gartner Eye on Innovation Awards for Midsize Enterprises provide an unmatched view of what sets high-performing initiatives apart. Insights at a Glance Issue Impa ...