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Research Feb 2021
... in the diversity and inclusion conversation. However, there is confusion around what it means, let alone how it can be achieved. In partnership with HR, CIOs should develop a definition of equity for IT, and ensure it’s understood, applied and measured. More Detail Recommended by the Authors Gartner Insights ...

Analyst(s):   Gabriela Vogel   |   Christie Struckman   |   Rob O'Donohue   |   Daniel Sanchez Reina
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Premium Research Oct 2019
... regarding the consideration of geopolitical factors during their IT sourcing strategy development. The summary begins by describing the extent of influence that geopolitical factors have on the IT souring decision-making capabilities of members. It identifies the impact of geopolitical factors on the selection ...

Analyst(s):   Consult the Board Research Team
Research Jan 2019
... are only made possible by the use of information and digital technology. Gartner research enables CIOs and other leaders to scale digital business so it measurably improves the organization’s financial performance. Scope Analysis Topics Planned Research Suggested First Steps Essential Reading Tools and ...

Analyst(s):   Jorge Lopez
Premium Research Jul 2025
... Organizations often struggle to implement and optimize their IT service management practices. This research provides IT operations specialists with a roadmap for deploying foundational ITSM practices and leveraging automation and AI to optimize these practices. Overview Problem Statement Solution Path ...

Analyst(s):   Luis Fernandez   |   Steve White   |   Tyler Cheney
Research May 2019
... Lesson 2: Compare Vendors Based on Price, Features and Services Lesson 3: Plan Your Launch Strategy and Prepare Your Team for the Change Lesson 4: Spend Time Designing a User-Friendly and Attractive Website Lesson 5: Strategize Implementation With a Long-Term Vision Methodology Gartner Recommended Reading ...

Analyst(s):   Peer Contributors
Premium Research Apr 2020
... This 2-min summary contains inputs from 15 members regarding their practices for verifying identity of users calling in to their IT help desks. It assess the types and number of elements that members use to verify users' identity. The summary also discusses whether sensitivity of requests alter members ...

Analyst(s):   Consult the Board Research Team
Webinar On-Demand
... GenAI and other digital technologies hold significant potential to transform work and drive productivity gains. However, achieving these outcomes requires more than adopting tools or following trends. In a market flooded with inflated promises and hype, many organizations risk costly missteps by inv ...

Analyst(s):   Nate Suda
Research Feb 2017
... Government CIOs must mix IT and business cost optimization to increase business performance, while freeing funds for digital futures. Engaging customers will help CIOs make the appropriate trade-offs necessary to achieve these goals. Key Challenges Introduction Analysis Engage the Business Before You're ...

Analyst(s):   John Kost   |   Cathleen Blanton
Premium Research Jul 2025
... This Hype Cycle highlights innovations that offer potential to modernize IT, enhance the digital workplace and personalize learning. Higher education CIOs can use it to evaluate investments and adoption risks, aligning with strategic goals for accessible and relevant education. Analysis Definition: ...

Analyst(s):   Marlena Brown
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