... Access Insights Already a Gartner client? CCOs are increasing investments in GenAI, but they and their teams lack the core skills to unlock its value. This research identifies five essential skills communicators must develop to maximize GenAI productivity and provides practical guidance for upskilling ...
Analyst(s): Iliyana Hadjistoyanova
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? Societal polarization has heightened the risk of organizations experiencing brand hate, an intense, potentially dangerous negative emotion toward its brand. Traditional crisis communications by CCOs are often ineffective or counterproductive against this deepe ...
... Rapid, ungovernable change increases employee anxiety and exacerbates change fatigue. This toolkit will support CCOs’ efforts to help employees adapt to change and adopt new ways of working by identifying and removing barriers in their way. When to Use Contributors Gartner Recommended Reading Gartner In ...
... Boards want more discussion of technology — especially AI. Effective CFOs treat AI-driven transformation as a business strategy question, not a technical deployment one, elevating to the board early the AI risks that could lead to damage in reputation, financial performance or competitiveness. Insigh ...
... Access Insights Already a Gartner client? Change management that only focuses on driving awareness and building trust or buy-in for change is ineffective at overcoming resistance to change. CCOs should use Gartner’s BEACONS model to identify and resolve the specific barriers preventing employees from ...
... Access Insights Already a Gartner client? AI agent-based solutions pose serious profitability risks to service providers who lack a product-like pricing strategy. Applying lessons from interviews with leading service providers, tech services leaders can employ the best pricing model for each client op ...
... Access Insights Already a Gartner client? Traditional pricing models are the top contributor to the lack of ROI for investments in AI-augmented services. By leveraging insights from leading service providers, tech services leaders can employ an optimal pricing model that delivers on client value while ...
... Potential uses for agentic AI continue to rapidly evolve across the source-to-pay spectrum. Procurement technology leaders need to understand what is possible, how mature use cases are, and their relative values to build and communicate a robust AI functional roadmap. Overview Gartner Recommended Read ...
... Software engineers can use this reference architecture to design scalable conversational AI systems. The modular blueprint integrates menu-driven, AI-powered capabilities and context systems, ensuring adaptability and robust data governance for future technology shifts. Architecture Brief Architecture ...