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Premium Research Dec 2025
... Software engineers can use this reference architecture to design scalable conversational AI systems. The modular blueprint integrates menu-driven, AI-powered capabilities and context systems, ensuring adaptability and robust data governance for future technology shifts. Architecture Brief Architecture ...

Analyst(s):   Erin Khoo
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Research Dec 2025
... Access Insights Already a Gartner client? The U.S. AI Action Plan presents a unique and urgent opportunity for service providers to enter or expand in the federal market. Acting now — through AI governance, cybersecurity, agency engagement, and partnerships — positions tech services leaders to secure ...

Analyst(s):   Ben Fieselmann
Research Oct 2025
... Access Insights Already a Gartner client? While trust in big brands is declining, audiences still trust their communities. CCOs should capitalize on this by taking a holistic, hybrid approach to community relations, engaging online and in-person communities to build reputation. Overview Introduction Anal ...

Analyst(s):   Dorian Cundick
Premium Research Oct 2025
... CCOs need to gauge AI impact in order to justify and guide AI investment and implementation. This research can help them establish the AI value proposition and equip their teams to anticipate, evaluate and normalize impact at the operational level. Overview Conclusion Gartner Recommended Reading Gartner ...

Analyst(s):   Dorian Cundick
Research Oct 2025
... Access Insights Already a Gartner client? CCOs face pressure to enhance value by integrating generative AI into the Communications function. To drive business results with GenAI, CCOs should engage their team in experimentation efforts guided by overarching objectives and seek opportunities to automat ...

Analyst(s):   Rachel Waxman
Research Nov 2025
... Access Insights Already a Gartner client? AI agents have enabled financial services CIOs to start implementing “digital worker” use cases, which can entirely replace existing workflows. CIOs can use this tactic to learn how leading firms have crossed this divide and the key principles to do the same i ...

Analyst(s):   Uri Lerner
Research Oct 2025
... Access Insights Already a Gartner client? The rise of agentic AI and consumption pricing is transforming multichannel marketing hub operating costs, introducing new expense categories and governance complexity. CMOs must prioritize financial discipline and transparency to mitigate budget volatility an ...

Analyst(s):   Audrey Brosnan
Research Nov 2025
... Access Insights Already a Gartner client? Organizations rely on personal data for analytics and AI modeling to drive growth. Increasingly, privacy requirements limit the use of this data. D&A governance leaders must collaborate with stakeholders to assess which PETs reduce risk across AI modeling, cro ...

Analyst(s):   Bart Willemsen
Research Dec 2025
... Access Insights Already a Gartner client? AI agents are transforming data and analytics governance from manual tasks to intelligent automation. By handling routine activities like data classification and compliance, AI agents free human experts to focus on strategy and complex decisions, enabling a st ...

Analyst(s):   Deepak Seth
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