... Access Research Already a Gartner client? AI tools are revolutionizing the way service and support leaders manage knowledge content. However, distinguishing genuine capabilities from exaggerated claims remains a critical challenge. This note replaces leaders’ biggest misconceptions with realistic best ...
Analyst(s): Jennifer MacIntosh | Kim Hedlin
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... With work delivery becoming increasingly decentralized, organizations face a growing disconnect between strategy and execution. PPM leaders can download this presentation deck to learn how Wellstar transformed its EPMO and built the necessary structures to drive execution of its strategic plan. Gartn ...
... Access Research Already a Gartner client? CIOs and CISOs must present a unified voice for board confidence by establishing joint governance routines, using outcome-driven language and metrics, clarifying decision rights and presenting defensible cost protection that reflects shared accountability for ...
... Access Research Already a Gartner client? CIOs must ensure their I&O organizations align with their vision and are capable of adaptation driven by dynamic business, architecture and delivery method change. They should evaluate four organizational models and implement the optimal combination of structu ...
... Access Research Already a Gartner client? CIOs can use outcome-driven metrics and protection-level agreements to govern cybersecurity across global enterprises that have autonomous operating units. This approach creates transparency, reduces friction and compels action — without requiring centralized ...
... Access Research Already a Gartner client? Cloud- and AI-native telecom networks require functional abstraction, scalability, resiliency, security, and automation capabilities essential to autonomous operations. How technology providers differentiate solutions will determine their role in the largest a ...
... Speculation around AGI’s timeline and capabilities can distract technology leaders from an actionable AI strategy. Focus on what matters most: setting realistic expectations for AGI development, adopting practical approaches, tracking emerging technology trends, and establishing essential governance ...
... Access Research Already a Gartner client? The U.S. administration’s right to impose tariffs under the International Emergency Economic Powers Act (IEEPA) is being reviewed by the U.S. Supreme Court. General counsel should help the business assess what a ruling could mean for corporate strategy, includ ...