... Access Insights Already a Gartner client? The fragmented use of IaaS and PaaS offerings across multicloud environments has complicated efforts to protect mission-critical data. Heads of I&O can use this research to refine requirements and gain visibility into solutions for more consistent, cost-effect ...
Analyst(s): Michael Hoeck | Sankalp Rastogi
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... There is substantial hype about how AI will impact the customer service and support workforce. This research explores common misconceptions about AI’s impact on the workforce and highlights how service and support leaders should adjust their workforce strategies to be successful with AI. Gartner Insi ...
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... Access Insights Already a Gartner client? AI is fundamentally changing how procurement operates, requiring new strategic competencies. CPOs must prioritize data quality and governance, evolve toward a digital-first culture and increase procurement risk thresholds to deliver new business impacts in an ...
... Chief procurement officers can use this regularly updated collection of real-world examples to discover how leaders have successfully leveraged AI solutions to advance procurement priorities and realize significant benefits. Overview Gartner Recommended Reading Evolving Insights History Gartner Insights ...
... Chief supply chain officers often face intense pressure to deliver unexpected cost reductions while ensuring supply chain effectiveness. This research presents an intelligent response plan that categorizes costs into four key buckets, helping CSCOs align their efforts with cost reduction mandates. In ...
... Five types of AI governance practices multiply the odds of achieving value with GenAI. Through assessments, guidance, usage policies, governance features, and expanding rollouts safely, leaders responsible for AI can dramatically improve the success of GenAI while also reducing risk. Insights at a Gl ...
... No C-suite executive can escape questions from board directors on AI strategy and results (or the lack of them) and, often, demands for faster progress. Executive leaders need to lower the board’s outsized expectations, while supporting its enthusiasm for AI’s potential to boost shareholder value. Ga ...