... Access Research Already a Gartner client? Service and support leaders can enhance complaint resolution by implementing real-time management processes and AI-driven analysis. This approach reduces customer churn and boosts operational efficiency by prioritizing issues and leveraging direct and indirect ...
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... The ServiceNow Implementation and Support Services RFP template helps you create a request for proposal to select a ServiceNow partner. Use this template as a blueprint for your final RFP, ensuring all key requirements for implementation, consulting, optimization, and support services are covered. Ga ...
Analyst(s): Jess Aggio | Tom Sieber | Matt Baldino
... Access Research Already a Gartner client? Internal platforms deliver indirect business value by enabling efficient software delivery; yet, they are often underfunded due to unclear ownership and their non-revenue-generating nature. Software engineering leaders should use this research to identify the ...
Analyst(s): Bill Blosen | Jim McGittigan | Akis Sklavounakis
... Strategic sourcing is an important lever for chief procurement officers to enhance supplier performance, drive efficiency, unlock incremental value delivery, and fulfill business performance expectations. This library provides tools, templates, and forms to build and improve sourcing strategies. Gart ...
Analyst(s): Joe Stephens | Sarah Small | Doohan Vaz
... Governments are facing mounting pressures to enhance productivity, safeguard assets, and improve resilience amid escalating budget and workforce constraints. By anticipating these trends, product leaders will future-proof portfolios and accelerate market growth. Gartner Research ...
Analyst(s): Rishi Sood | Daniel Snyder | George Sellner
... Access Research Already a Gartner client? Budget constraints and sustainability regulations continue to pressure heads of I&O to extend laptop lifespans to five years and beyond. Achieving this level of extension requires careful planning, product selection, and, in almost all cases, a midlife refurbi ...
Analyst(s): Erin Pierre | Autumn Stanish | Steve Kleynhans
... Access Research Already a Gartner client? SAP ECC users need a sourcing strategy — especially if delaying or avoiding investment in SAP S/4HANA ERP. Sourcing, procurement and vendor management leaders must understand their current course and have timescales for planning and developing suitable strateg ...
Analyst(s): Ciaran Hudson | Johan Jartelius | David Penny