... The escalating pace of change requires new leadership skills in the IT management team. CIOs can leverage strength across the enterprise management team to fill in leadership gaps and allow individual members to learn and develop new leadership abilities. Overview Introduction Analysis Gartner Recommended ...
Analyst(s): Suzanne Adnams | Jose Ramirez
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... Qualtrics’ acquisition of Press Ganey Forsta, including Press Ganey’s previous acquisition of InMoment, consolidates the VoC market, intensifies vendor risk, and accelerates AI-driven healthcare experience innovation. Gartner Research ...
Analyst(s): Deborah Alvord | Michael Maziarka | Brad Fager | Chad Storlie | Maria Marino
... Access Research Already a Gartner client? Many enterprises remain unprepared for the AI era, lacking the human readiness, skills, and mindset to adapt as customers demand seamless experiences and competitors redefine value and growth. This framework offers six strategic lenses to help leaders confront ...
Analyst(s): Brook Selassie | Ethan Budgar | Hung LeHong | Ana Guerra | Himanshi Sharma
... The U.S. federal government is rapidly adopting AI, facing a massive shift in cryptography, restructuring acquisition processes, contending with growing, perennial cybersecurity threats, and shifting more responsibilities to the states. This research explores these changes and the actions CIOs must ...
Analyst(s): Michael Brown | Daniel Snyder | Rishi Sood | Michael Berkholtz | Todd Kimbriel
... Power and utility organizations can use this analysis to address tighter regulations, rising risks, and higher demand by leveraging AI, analytics, and automation to move beyond just digitalized customers, markets, and assets to achieve resilient, efficient, customer-centric performance. Insights at a ...
Analyst(s): Sruthi Nair | Jo-Ann Clynch | Jim Robinson | Lloyd Jones | Nicole Foust
... Agentic AI in logistics is progressing but its impact is still uncertain. Overhyped technology, varying feasibility and unproven value often lead to higher costs, frustration, and abandoned projects. This research guides supply chain leaders to confidently identify, prioritize, and scale genuine opp ...
Analyst(s): Brock Johns | Simon Tunstall | Oscar Sanchez Duran | Christian Titze | Rishabh Narang
... Digital transformation elevates CIOs from operational leaders to strategic partners, empowering them to drive innovation, shape technology strategies, and deliver measurable business value. To fully realize this potential, CIOs must master influence by leveraging three core strategies. Insights at a ...
Analyst(s): Daniel Sanchez Reina | Christie Struckman | Fariba Anderson | Monika Sinha | Shiksha Ranjan
... Driven by regulation and customer pressure, carbon accounting and management involves complex tasks and requires sufficiently robust source data. CIOs must balance their needs for functional specialization with the potential synergies in other domains of sustainability and ESG software. Overview Marke ...
Analyst(s): Aapo Markkanen | Miguel Cossio | Lillian Oyen-Ustad | Kevin Lawrence | Chet Geschickter