Analyst(s): Gary Olliffe | Adrian Leow | Jim Scheibmeir | Tigran Egiazarov | Tom Coshow | Arun Batchu
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... Access Research Already a Gartner client? Readiness is the key to value. Human readiness is your workforce’s ability to capture and sustain AI value. Two years of interviews reveal five human barriers to AI readiness: Perfection Paradox, AI Dropout, Shadow AI, Behavioral Blind Spot and Middle Manageme ...
Analyst(s): Rob O'Donohue | Shanna Grafeld | Mary Mesaglio | Tori Paulman | Gabriela Vogel | Sneha Ayyar
... Acquisitions by conversational AI providers can create service disruption and uncertainty around product roadmaps, while also expanding solution portfolios for end users. Enterprise application leaders should evaluate migration benefits, closely monitor roadmap changes, and prepare for shifts in ser ...
Analyst(s): Bern Elliot | Uma Challa | Gabriele Rigon | Adrian Lee | Justin Tung | Arup Roy
... Access Research Already a Gartner client? AI growth, blurred digital borders and stricter minors’ data regulations are creating complex privacy challenges. Cybersecurity leaders can build trust by integrating ethical AI practices with strong cloud controls and a frictionless privacy user experience to ...
Analyst(s): Charlie Winckless | Bart Willemsen | Nader Henein | Lauren Kornutick | Stefan Dumitrescu | Bernard Woo
... Access Research Already a Gartner client? Distinguishing between the relative AI capabilities of HCM suites is critical for HR technology leaders under pressure to derive value from AI investments. Use the five key criteria in this self-directed assessment guide to evaluate the varying levels of AI ma ...
Analyst(s): Josie Xing | Eser Rizaoglu | Ranadip Chandra | Stephanie Clement | David Bobo | Chris Hester
... Acquisitions in the conversational AI platform market are reshaping vendor strategies and challenging buyer certainty. Enterprise application leaders whose conversational AI provider was acquired must proactively renegotiate agreements, validate project timelines, and pursue access to the acquirer’s ...
Analyst(s): Bern Elliot | Uma Challa | Justin Tung | Adrian Lee | Gabriele Rigon | Arup Roy
... Access Research Already a Gartner client? AI’s role in digital commerce is growing as organizations require more intelligence and automation to scale commerce across business lines, markets and business models. Digital commerce leaders should shortlist vendors based on suitability for business model, ...
Analyst(s): Penny Gillespie | Aditya Vasudevan | Sandy Shen | Jason Daigler | Ant Duffin | Mike Lowndes
... Access Research Already a Gartner client? AI is reshaping the SDLC — tiny teams, skills erosion, and rising technical debt from ‘shadow AI’ require new strategies. Software engineering leaders must restructure their organization, protect foundational skills, shift to creativity metrics, and implement ...
Analyst(s): Akriti Kapoor | Thomas Murphy | Mukul Saha | Brent Stewart | Annie Hodgkins | Frank O'Connor
... Leaders responsible for AI should use this vendor identification tool, and the corresponding Market Guide for AI Governance Platforms (AIGP), to understand the market, explore the capabilities, and find the right vendor for your organization. Gartner Research ...